Research Output

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Publications Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 107 Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/html/wordpress/wp-content/plugins/pure-feed-widget/PureFeedWidget/Entity/Research.php on line 101 Warning: count(): Parameter must be an array or an object that implements Countable in 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When Permissioned Blockchains Deliver More Decentralization Than Permissionless

Abstract:

Permissionless blockchain systems inspired by Bitcoin and related crypto-ecosystems are frequently promoted as the enablers of an open, distributed, and decentralized ideal. They are hailed as a solution that can “democratize” the world by creating a technological imperative favoring open, distributed, and decentralized systems, platforms, and markets. We argue that such claims and expectations, while they may be fulfilled under certain circumstances, are generally exaggerated and often misguided. They illustrate a penchant to associate open access with decentralized control in distributed architectures, an association that while possible is far from guaranteed. When enterprise, social and economic activities are “put on the blockchain” in order to avoid centralized control, the permissioned governance may offer a more decentralized and more predictable outcome than open permissionless governance offers in practice.


Attributes:
Year: 2021
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


“I was struggling with my guilt for not being able to log in.” Technostressful constructions of obligation in the digitalized workplace

Abstract:

This paper examines the construction of obligations that lead to technostress in organizations through a longitudinal case study comprised of personal reflections of a female IT leader over six months, coupled with in-depth interviews. Technostress, defined as any adverse change in attitudes, perceptions, and affects as a result of interacting with and/or through technology; is currently addressed as a psychologically and neurophysiologically quantitively measurable phenomenon (Tarafdar et al., 2019).With this study, we would like to show how a sociology of emotions perspective can add to our understanding of technostress in organizations. In particular, we investigate the role of obligation (Clark, 1990). This emotional blend gives us analytical purchase, in how technostress is constructed or dealt with as a result of covert and perceived obligations in organizations. This is important, as when obligations are discovered and articulated, they leave the social and enter the political arena, where they can be negotiated and appended (Ross, 1970). Among our findings, we see how 1) when technology doesn’t work as expected; it leads to feelings of guilt, shame, self-doubt; 2) the employee identifies with the failure or success of technology; 3) the individual deals with technostress through humor and sarcasm, as she feels that she is not allowed to feel anger or frustration. We show how our obligation driven habits, or emotional responses that go unchallenged in both individuals and organizations can lead to technostress. We contribute to technostress literature by showing how the Sociology of Emotions can provide insights into how and why we construct obligations that lead to technostress, as well as to sociology of emotions by showcasing how Clark’s theory on obligation can be used in the context of the digitalized workplace. References Clark, C. (1990). Emotions and Micropolitics in everyday life: Some patterns and paradoxes of “place.” In Research Agendas in the Sociology of Emotions (pp. 305–333). Ross, R. (1970). Obligation: A social theory. University of Michigan Press. Tarafdar, M., Cooper, C. L., & Stich, J. (2019). The technostress trifecta ‐ techno eustress, techno distress, and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169

Reference (harvard):
Stana, R 2020, '“I was struggling with my guilt for not being able to log in.” Technostressful constructions of obligation in the digitalized workplace', 9th Midterm Conference of the ESA Sociology of Emotions Research Network (RN11), 25/11/2020 - 27/11/2020.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference abstract for conference
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


A Cautionary Tale: How Co-Constructed Work Obligations Lead to ICT-Related Technostress

Abstract:

Technostress is a growing area of research and a concern for practitioners. So far, IS research on technostress has focused on either neurophysiological or psychological measurements. We argue for a sociological approach that allows us to reveal the socially co-created obligations around using ICTs (information and communication technologies). We ask, "What can the sociological analytical concept of obligation reveal about ICT related technostress in organizations?" To investigate this question, we use the sociological concept of obligation. We conduct interpretative research based on qualitative interviews. We find that employees see technostress as their individual obligation and devise strategies to avoid it. These strategies add to their technostress and augment group obligations that can lead to technostress for the collective. We contribute to theory by employing a new-to-IS theory and a qualitative approach to investigate technostress. We also contribute to practice by revealing specific obligations that contribute to technostress.

Reference (harvard):
Stana, R & Nicolajsen, HW 2020, A Cautionary Tale: How Co-Constructed Work Obligations Lead to ICT-Related Technostress. in Proceedings of the 54th Hawaii International Conference on System Sciences. Proceedings of the 54th Hawaii International Conference on System Sciences.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: Proceedings of the 54th Hawaii International Conference on System Sciences
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


A Matter of Fit

Abstract:

As technology evolves in an unprecedented speed in a digital age, various forms of art-technology collaborations between artists, museums, research institutes, and industry have emerged. While these collaborations are celebrated for their potentials in facilitating knowledge and resource exchange, leadership has been deemed critical to the realization of such potentials. These existing approaches of leadership, namely individual and relational, offer different promises but also challenges in steering the collaborations of heterogeneous actors: individual leadership has been traditionally studied from a leader-centric, “heroic” approach, which emphasizes bringing order and control in the face of change. Alternatively, some suggest relational leadership, which focuses on shared agency, emergent practice, and interactions among multiple actors, are also important for nurturing relations and learning. This paper thus explores the emergent leadership practices in arttechnology collaboration and the logics behind these practices. Following two Copenhagen-based digital arts production studios: Khora Contemporary and MAKROPOL, and their collaboration projects with artists, museums, research and institutes, our findings reveal two distinctive sets of leadership practices that seem to combine the individual and relational leadership approach. Furthermore, we argue the emergence of the different leadership practices in two studios, has to do their divergent views on art and technology when making sense of the production process of digital arts.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Submitted

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Agile Software Development Practices and Success in Outsourced Projects: The Moderating Role of Requirements Risk

Abstract:

Although agile practices are gaining in popularity, there is little evidence showing how particular agile practices, in particular those involving the client, affect the success of outsourced software projects. Data from a matched survey of sponsors and developers in 60 outsourced information systems projects indicate negative effects of continuous analysis and positive effects of joint decision making and continuous integration on project success. Moreover, interaction analyses show that some positive effects are enhanced and negative effects dampened when requirements risk is high. These findings caution against continuous analysis in outsourced projects while they support joint decision making and continuous integration. The findings also empirically substantiate the largely untested assertion that agile practices help cope with changing requirements.

Reference (harvard):
Krancher, O 2020, Agile Software Development Practices and Success in Outsourced Projects: The Moderating Role of Requirements Risk. in V Stray, R Hoda, M Paasivaara & P Kruchten (eds), XP 2020: Agile Processes in Software Engineering and Extreme Programming. Springer, Cham, pp. 56-72. https://doi.org/10.1007/978-3-030-49392-9_4

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Between an online Friday bar and efficient work – A life narrative of obligation and technostress in organizations

Reference (harvard):
Stana, R 2020, Between an online Friday bar and efficient work – A life narrative of obligation and technostress in organizations. in IFIP - Paper Development Workshop Proceedings: The Future of Digital Work: The Challenge of Inequality: IFIP Joint working conference. The Future of Digital Work: The Challenge of Inequality, 10/12/2020.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Complementor dedication in platform ecosystems: rule adequacy and the moderating role of flexible and benevolent practices

Abstract:

Dedicated complementors are devoted, faithful, and willing to invest in their partnership with a platform owner. Since such complementors promise continuous value co-creation, complementor dedication is an essential objective of platform governance. However, as dedicated complementors also increase their vulnerability vis-à-vis the platform owner, platform governance needs to strike a balance between satisfying global ecosystem needs and the local partnership needs. To understand this challenge better, our study develops six hypotheses on how two fundamental governance mechanisms – i.e., rules and the way in which these rules are practised – independently and symbiotically drive complementor dedication. We test these hypotheses using survey data from 181 complementors. Our findings show that complementors become more dedicated to a platform owner, the more adequate they perceive the rules to be. Furthermore, our findings suggest two sensible strategies to actualise the potential of adequate rules. Platform owners should either refrain entirely from practising rules with situational flexibility and benevolence, thereby achieving moderate complementor dedication. Alternatively, they should practice rules with both flexibility and benevolence at the same time, thereby maximising complementor dedication. Our findings contribute to the literature on platform governance and broader governance literature.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Cost and schedule overrun in Government IT projects.

Abstract:

IT projects form an essential part of the ongoing transition towards increased digitalization in the public sector. However, according to the extant literature, IT projects in both the public and private sector frequently experience cost and schedule overruns, and some fail altogether. In contrast to the private sector, the scientific knowledge on IT projects in the public sector is limited in several ways. To contribute to this knowledge gap, we present the results of an empirical analysis of 48 completed central government IT projects. Our study analyses data on projects completed from 2011 – 2018, which have been submitted to The Danish Council for ICT following established guidelines and a mandated IT project model. Our study offers empirical and methodological contributions. We present up-to-date valid empirical data about cost and schedule overruns in government IT projects at the national level submitted to the Danish Council for ICT for risk assessment. We find that these IT projects, on average, experience much lower cost overruns than those reported in previous studies. Moreover, we find that these projects, on average, do experience schedule overruns, but lower than those reported in previous studies. At the methodological level, we demonstrate how sampling bias can be addressed in an analysis of IT projects through the application of the Heckman correction method. This sampling bias is an acknowledged, but unaddressed issue in previous project management research.

Reference (harvard):
Østergaard Madsen, C, Krancher, O & Schmidt, J 2020, 'Cost and schedule overrun in Government IT projects. An empirical analysis', Scandinavian Workshop on E-government, Gothenburg, Sweden, 29/01/2020 - 30/01/2020.

Attributes:
Year: 2020
Organizational Unit: Computer Science
Confidential: No
Publisher:
Type: Conference abstract for conference
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Creating a New Innovation Orientation Through Idea Competitions

Abstract:

This paper conducts an in depth case study of the implementation of an idea competition in a consulting company. Based on 27 interviews with company managers as well as employees acting as users or non users of the idea competition in the company has changed the innovation orientation of the company along several dimensions including creativity and empowerment, innovation infrastructure, innovation influence and innovation intention.

Reference (harvard):
Nicolajsen, HW & Scupola, A 2020, Creating a New Innovation Orientation Through Idea Competitions. in ITAIS and MCIS 2019-Digital Transformation and Social Innovation. Springer, pp. 93-106. https://doi.org/10.1007/978-3-030-47355-6_7

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


DECOUPLING ACCOUNTABILITY AND LIABILITY

Abstract:

As open public data initiatives have become prevalent among local and national governments across the globe with promises of benefits such as increased accountability, challenges, especially the governments’ lack of willingness to open public data, have also begun to emerge. Existing governance research on open public data primarily focuses on how open public data can increase the accountability of public bodies. The important steps in achieving accountability are, however, ignored. In this paper, we view the perceived risk of liability as a barrier for the public bodies to disclose their data in the first place, and hence to achieve accountability as a desired outcome. We explore the link between perceived risk of liability and accountability by looking into the recently announced Interim Measures for the Opening of Public Data in Shanghai as an example of a local regulatory initiative of open public data. Our findings show that by identifying the specific data entities and outlining their corresponding duties, the interim measures clarify the roles of different public bodies and under what conditions they can incur liability. By introducing an exemption clause, they also provide public bodies with legal flexibility to cope with uncertain consequences of data utilization. In this way, we argue that the interim measures, outlining duties for specific entities in data opening in accounting for the consequences of data utilization while remaining flexible due to their temporality, constitute a novel regulatory approach towards reducing the legal uncertainty around perceived risks of liability in the area of open public data, hence potentially contributing to increased accountability.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Submitted

See it on Pure


Designing Artificial Intelligence Systems for B2B Aftersales Decision Support

Abstract:

Original equipment manufacturers have started to transform and servitize their business models and processes. This transformation entails shifting their focus from the product development towards the product usage phase. In this phase, they can monetize aftersales services such as maintenance, repair, overhaul, and spare parts delivery. However, low-cost competitors threaten the potential gains from this transformation. This threat requires original equipment manufacturers to become more customer-centric and exploit their internal resources better. Artificial intelligence (AI) has the potential to enable such customer-centric B2B service strategies. However, especially in B2B contexts, professionals and researchers lack guidance about how to design and implement effective AI systems. In reaction to this, I conducted three action design research (ADR) studies at MAN Energy Solutions that follow the dual-mission of information systems research, to create utility for practitioners while extending the scientific body of knowledge. These ADR studies resulted in three implementations of novel AI systems. The systems represent the state-of-the-art in AI value creation while addressing the specific challenges of B2B aftersales contexts. In addition to this, I developed a set of design principles that explicitly guide practitioners and researchers on how to design and implement AI systems for B2B aftersales decision support. These AI systems, in turn, enable B2B firms in general and original equipment manufacturers, in particular, to adopt technology-driven and customer-centric service strategies and thereby to create competitive advantages by providing personalized and high-quality service that the low-cost competition cannot provide.

Reference (harvard):

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: IT-Universitetet i København
Type: Ph.D. thesis
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Governance in the Age of Blockchain

Reference (harvard):
Müller-Bloch, C 2020, Governance in the Age of Blockchain. IT-Universitetet i København.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: IT-Universitetet i København
Type: Ph.D. thesis
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


HOW MICRO-SHIFTS IN TECHNOLOGY, KNOWLEDGE PRACTICES, AND CONTROL STRUCTURES TRANSFORM SERVICE INNOVATION TRAJECTORIES

Abstract:

The metaphor of the tanker and the speedboat has become almost apocryphal in management circles: large incumbent organisations are seen as too large and unwieldly to generate innovation, so they instead send out (and equip) speedboats, with the intention that they innovate and explore, and bring new ideas back to the tanker. However, this approach is very top-down and directed, and fails to harness one of the most powerful theorised qualities of digital artefacts, namely their ability to be generative, or be repurposed beyond the scale and scope originally intended (Zittrain, 2006).However, innovation in organisations large and small is also known to happen seemingly accidentally (Austin, Devin, & Sullivan, 2011; Shah & Tripsas, 2007). In an age of digital innovation characterised by as involving malleable and open-ended digital technologies (Kallinikos, Aaltonen, & Marton, 2013; Yoo, Henfridsson, & Lyytinen, 2010), and often leading to unanticipated, generative, outcomes, it is striking that we have such poor understanding of how micro-level digital technology diffusion leads to service innovation, whether in an incumbent organisation or otherwise.This paper adds to our understanding of service innovation in incumbent organisations, and structural changes to the organisation in particular, by developing a model of how micro-shifts accumulate to guide service innovation trajectories. Our study of GlobalBank focuses on how the introduction of a new mobile application, itself a small-scale innovation, eventually redefined frontline customer service in the bank’s branch network.

Reference (harvard):
Andersen, JV & Ingram Bogusz, C 2020, 'HOW MICRO-SHIFTS IN TECHNOLOGY, KNOWLEDGE PRACTICES, AND CONTROL STRUCTURES TRANSFORM SERVICE INNOVATION TRAJECTORIES', Paper presented at Strategic Management Society Conference 2020, London, United Kingdom, 19/10/2020 - 27/10/2020.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Knowledge Transfer in Software Maintenance Outsourcing: The Key Roles of Software Knowledge and Guided Learning Tasks

Abstract:

Software maintenance eats up the lion’s share of corporate software expenses, and many organi-zations attempt to reduce these costs through outsourcing and offshoring. A key challenge in these initiatives is to transfer knowledge to the new service delivery unit (a vendor or a captive center). Even though this knowledge transfer plays a key role across theoretical perspectives in sourcing research (such as transaction cost economics, knowledge-based perspectives, and so-cial perspectives), we know surprisingly little about what knowledge is most critical and through what mechanisms this knowledge is transferred in software maintenance outsourcing and off-shoring. Insights from a multiple-case study of five knowledge transfers at a Swiss bank suggest that the most critical knowledge is software knowledge and that software knowledge is trans-ferred through guided learning tasks. Software knowledge (i.e., knowledge about the application software, including its structure, functionality and behavior) is most critical because it allows engineers to cope with the cognitive burden imposed by enormous amounts of code, data, and documents. While engineers in settings of low knowledge specificity possess sufficient software knowledge from the beginning, engineers in settings of high knowledge specificity acquire this knowledge through a series of guided learning tasks, i.e., by working on real or realistic mainte-nance tasks while receiving direction and task-specific information from experts. Our study adds to the emerging literature on transitions and offers important implications for the discourses on transaction cost economics and on knowledge-based perspectives in sourcing research.

Reference (harvard):
Krancher, O & Dibbern, J 2020, Knowledge Transfer in Software Maintenance Outsourcing: The Key Roles of Software Knowledge and Guided Learning Tasks. in Information Systems Outsourcing: The Era of Digital Transformation. 5 edn, Springer, Heidelberg, Progress in IS, pp. 147-181. https://doi.org/10.1007/978-3-030-45819-5_7

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility

Abstract:

Knowledge transfer in the transition phase (the phase during which the service is handed over to a new unit) is one of the most critical and least understood aspects of outsourcing and offshoring projects. This chapter synthe-sizes the findings of 35 studies of knowledge transfer in the transition phase and extrapolates these findings to discuss implications in the era of digital business strategy and agility. A key finding from the review is that months or even years of scaffolded practice through learning tasks are often required before engineers have acquired sufficient domain-specific knowledge to take over the service. These findings suggests that, to harness the potentials associated with digital business strategy and agility while doing outsourcing or offshoring, clients may need to rely on long-term, embedded relationships with vendors, on learning tasks and feedback, and on technologies that reduce complexity.

Reference (harvard):
Krancher, O 2020, Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility. in The Routledge Companion to Managing Digital Outsourcing. 1st edn, Routledge, New York, NY, pp. 177.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: Routledge
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


People on the other side are waiting: work obligations and shame in ICT-related Technostress

Abstract:

With the pervasiveness of information and communication technologies (ICTs) in organizations, employees continuously interact both online and offline. This continuous interaction leads to the construction of norms and obligations around the usage of technology, which can also result in negative impacts on the employees’ health, for example, technostress. Previous Information Systems research on technostress has focused on psychological or neurophysiological quantitative research on the use of ICTs and its effects. To our knowledge, there are no technostress studies that make use of the role of obligation, which in our view is a crucial lens, as it shifts the technostress debate to showing how the felt obligations constructed around the technology, can lead to technostress. To further explore how technostress arises, we use the analytical concept of obligation from the discipline Sociology of Emotions. Our data comes from an exploratory case study in a Danish fintech company. We find that employees take on themselves the ideals of ICTs being seamless, and when ICTs don’t live up to their expectations, they experience shame and guilt. To avoid such feelings, they construct obligations that lead to technostress. We contribute to technostress and IS literature by showing how obligation con- tributes to technostress.

Reference (harvard):
Stana, R & Nicolajsen, HW 2020, People on the other side are waiting: work obligations and shame in ICT-related Technostress. in AIS eLibrary. AIS Electronic Library, IRIS43/SCIS11 - Digitalization in times of transition, 09/08/2020.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Practicing what we preach? Reflecting on environmental sustainable research practices of the IS community

Abstract:

Over the past decade, research on IS solutions for environmental sustainability evolved and produced a modest but firm body of knowledge. Despite this progressive understanding about ICT’s solution potential for environmental sustainability, our research practices seem widely unaffected by these insights. Most of us travel by air for work several times a year, to conferences, research stays, or guest lectures. Our community meetings do not seem well aligned with ecological goals. We research and apply technologies, such as blockchain or artificial intelligence, without sufficiently acknowledging the enormous amounts of energy they consume. It raises the fundamental question: Do we practice what we preach? While recognizing the good intentions IS research pursues, should we no longer ignore the environmental ‘elephant in the room’? In this inclusive panel discussion, we openly debate these issues. Thereby, we intend to capture the status-quo of the sustainability of our research practices and develop recommendations on how to improve it and ways of measuring the carbon footprint of some key activities.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Revising the Socio-technical Perspective for The 21st Century: New Mechanism at Work

Abstract:

A predominant understanding in information systems research (ISR) is that technology has institutionalizing, routinizing, and socializing effects in its interaction with users in the human enterprise. Subscribing to these effects from an organizational point of view no longer provides a full understanding of the more complex dynamics in the 21st century workplace inhabited by a vast amount of different technologies with different purposes. Through a critical realist analysis, focusing on patterns in socio-technical structures and more specific actions and outcomes afforded by the recent and forceful adoption of unified communication and collaboration platforms (UCC), the authors see a new, powerful socio-technical mechanism of individualization that is profoundly changing these socio-technical dynamics. Through 18 interviews with knowledge professionals, the study finds that the mechanisms of individualization reduce the influence of the organization as an institutionalizing and socializing socio-technical system. As an example, the power of individualization creates new parallel structures of small networks of close colleagues. Thus, this research sees new structural patterns and dynamics emerging, forming a much more complex, yet self-organizing socio-technical system. The authors suggest expanding the socio-technical understanding of the present techno-organizational reality by taking into account the socio-technical mechanisms that produce certain outcomes. By understanding the fundamental mechanisms at work, they provide those with a fuller understanding of how these mechanisms can enable, while simultaneously crippling, each other. This fuller understanding also aids the pursuit of providing workplaces that achieve both humanistic and economic objectives.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Sociological mechanisms behind ICT related technostress in the workplace

Abstract:

In highly digitalized countries such as Denmark, statistics show that one out of four employees have experienced high-stress levels. However, despite ample research evidence on the presence of technostress, the knowledge on this phenomenon is not yet part of the material and guidelines by the official authorities. Previous research on technostress provides quantitative psychological and neurophysiological perspectives on technostress, focusing on the individual, the technology, or the technological environment. We see this as a limited approach, as it leaves out the social environment in which technostress arises. We aim to expose the sociological mechanisms that contribute to technostress by using the sociological lens of obligation. We ask: “What is the knowledge that the sociological lens of obligation can bring to the understanding and handling of technostress?” To answer our research question, we employ an embedded case study in Denmark by looking into the existing political material and interviews with 14 employees across six organizations. We find that stress is mostly addressed from a response perspective, which points to the individual. This view is inherited in how the individuals take responsibility for the technostress they experience. At the same time, obligations of availability and engagement in productive work predominate the social environment. We contribute to theory by using a new-to-IS theory and conduct qualitative research to investigate the mature phenomenon of technostress within IS. We contribute to practice by showing a need to move in the direction of seeing technostress as a societal phenomenon, rather than solely an individual responsibility.

Reference (harvard):
Stana, R & Nicolajsen, HW 2020, Sociological mechanisms behind ICT related technostress in the workplace. in Information Technology in Organisations and Societies: Multidisciplinary Perspectives from AI to Technostress. Emerald Group Publishing.

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher: Emerald Group Publishing
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Software-Defined Business: Implications for IT Management

Reference (harvard):

Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Technology of Writing


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: In preparation

See it on Pure


The power of institutional logic


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: In preparation

See it on Pure


The Role of Discretion in the Age of Automation


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Towards a multi-dimensional conceptualization of decentralization in blockchain governance: Commentary on "Two sides of the same coin? Decentralized versus proprietary blockchains and the performance of digital currencies" by Cennamo, Marchesi, and Meyer

Abstract:

In this commentary, we argue that studies similar to Cennamo, Marchesi, and Meyer (2020) should distinguish four dimensions of control in blockchain governance, all of which could be more or less decentralized. For some of these dimensions, decentralization is likely beneficial, while for others centralization may be preferable. Cennamo et al. (2020) provide evidence that the initial design stages of blockchain systems benefit from centralization. Future research is needed to provide empirical insights for other dimensions of control in blockchain governance.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Using Blockchain to Sustainably Manage Containers in International Shipping

Abstract:

This paper investigates how blockchain technology can improve information flows on empty container repositioning at an inter-organizational level in the shipping industry. By adopting a theory-generating design science research approach, we develop and evaluate an industry-wide blockchain artefact, named Greenbox Platform, where container owners can register, trade and share containers. It brings efficiency for shipping companies via cost reduction through minimizing the need for empty container repositioning, and effectiveness for leasing companies via container proof of ownership. The paper contributes to its application domain by a practical, theory-driven and novel application of blockchain technology to the shipping industry. Theorizing on its development and evaluation, the paper provides preliminary groundwork for two nascent design principles: 1) Explicitly define a structure of incentives for interorganizational and cross-industrial blockchain applications where stakeholders’ interests are not necessarily aligned; and 2) Consider environmental sustainability as a non-functional requirement in the development of a blockchain artefact.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


When Ambiguity Rules

Abstract:

As increasingly diverse stakeholders engage in technology-mediated knowledge sharing, the establishment of appropriate forms of governance becomes a challenge. Existing research highlights that successful governance is a result of congruence between different stakeholders’ views and uses of technology, but the way suitable governance can emerge in the presence of incongruent or ambiguous framings of technology is still unclear. In this article, we present a case study of a collaboration between government, industry and university stakeholders, where the social media platform WeChat is used for knowledge sharing. Using the theoretical lens of the technological frames of reference (TFR), we investigate how views and uses of technology among different stakeholders shape the emergence of governance arrangements. We find that patterns of congruence and incongruence in the stakeholders’ framings of technology for knowledge sharing lead to emergent adaptive governance practices, which are characterized by selective participation, role and capability identification, and ad-hoc decision-making.


Attributes:
Year: 2020
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


A Local Perspective: Working an Agricultural Information Service into a Rural Community

Reference (harvard):
Christensen, LR, Ahsan, H, Rashid, M & Das, BK 2019, A Local Perspective: Working an Agricultural Information Service into a Rural Community. in Information and Communication Technologies for Development. Strengthening Southern-Driven Cooperation as a Catalyst for ICT4D . Springer, Cham, International Conference on Social Implications of Computers in Developing Countries, 01/05/2019.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Springer, Cham
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Affordance Perceptions under Malleable Information Technology: A Social Cognitive Theory Perspective

Abstract:

Organizations benefit from malleable IT only if users perceive the affordances that malleable IT provides for their work. However, theoretical explanations and empirical evidence related to affordance perception are scarce. In this paper, we develop a theoretical framework based on Social Cognitive Theory to explain two different types of affordance perceptions: vicarious and autonomous. Data from a survey of 154 users supports the framework. We find that vicarious affordance perceptions depend on social information and on basic knowledge about the malleable IT. In contrast, autonomous affordance perceptions, which rely on uncertain and cognitively complex search activities, depend on self-efficacy gained through prolonged use and on the knowledge acquired through a learning process that starts with system use and observation of other people’s use, followed by vicarious affordance perceptions. The key contribution of our paper lies in developing and testing explanations for affordance perceptions under malleable IT.

Reference (harvard):
Lehrig, T, Krancher, O & Dibbern, J 2019, Affordance Perceptions under Malleable Information Technology: A Social Cognitive Theory Perspective. in Proceedings of the Fortieth International Conference on Information Systems. Association for Information Systems, pp. 1-17.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Information Systems
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


An Information Processing View on Joint Vendor Performance in Multi-Sourcing: The Role of the Guardian

Abstract:

This paper examines joint vendor performance in multi-sourcing arrangements. Using an Information Processing View, we argue that managing interdependencies between multiple vendors imposes substantial information processing (IP) requirements on clients. To achieve high joint performance, clients therefore need to possess sufficient IP capacity. We examine how three sources of IP capacity, two internal (i.e., the client’s inter-vendor governance and the client’s architectural knowledge) and one external (i.e., the guardian vendor), work together in realizing joint performance. Our results show that formal governance and architectural knowledge contribute to joint performance. The guardian vendor contributes to joint performance in settings where the client deploys strong governance but lacks architectural knowledge. This suggests that, contrary to common views in the literature, guardian vendors should not be understood as mediators (or single points of contact) who relieve clients from governance efforts. Instead, guardian vendors are more fruitfully understood as architects, who complement the client’s governance efforts by compensating for knowledge gaps. Put simply, client firms should consider using a guardian vendor to compensate for weak architectural knowledge while still maintaining strong formal and informal governance of all vendors.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Are You Magicians? The Collaborative Work of an Agricultural Information Service

Abstract:

Based on fieldwork, we investigate the integration of an agricultural information service into a rural community in Bangladesh. We find that it takes work beyond the initial design and cursory introduction of the service to make the service work in a low-income rural community: it takes the strength of the farmers self-help groups to circulate the messages by word-of-mouth, it takes posters placed at key junctions according to a socio-geographic understanding of the village manifest in a map, and it (ideally) involves the support of the elite of the community via the broadcast of messages at places of high symbolic value. It takes all this in addition to a well-made information service delivering relevant and timely messages on for example agricultural matters. Hence, reducing the issue to one of technical delivery mechanism does not tell the full story.

Reference (harvard):
Christensen, LR, Ahsan, H, Rashid, M & Das, BK 2019, Are You Magicians? The Collaborative Work of an Agricultural Information Service. in ICTD '19: Proceedings of the Tenth International Conference on Information and Communication Technologies and Development., 19, Association for Computing Machinery, pp. 1-10, THE TENTH INTERNATIONAL CONFERENCE
ON INFORMATION AND COMMUNICATION
TECHNOLOGIES AND DEVELOPMENT, India, 04/01/2019. https://doi.org/10.1145/3287098.3287109

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


Artificial Intelligence for the Financial Services Industry: What Challenges Organizations to Succeed?

Abstract:

As a research field, artificial intelligence (AI) exists for several years. More recently, technological breakthroughs, coupled with the fast availability of data, have brought AI closer to commercial use. Internet giants such as Google, Amazon, Apple or Facebook invest significantly into AI, thereby underlining its relevance for business models worldwide. For the highly data driven finance industry, AI is of intensive interest within pilot projects, still, few AI applications have been implemented so far. This study analyzes drivers and inhibitors of a successful AI application in the finance industry based on panel data comprising 22 semi-structured interviews with experts in AI in finance. As theoretical lens, we structured our results using the TOE framework. Guidelines for applying AI successfully reveal AI-specific role models and process competencies as crucial, before trained algorithms will have reached a quality level on which AI applications will operate without human intervention and moral concerns.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


Automated Modeling with Abstraction for Enterprise Architecture (AMA4EA)

Abstract:

The transformation towards the Industry 4.0 paradigm requires companies to manage large amounts of data. This poses serious challenges with regard to how effectively to handle data and extract value from it. The state-of-the-art research of Enterprise Architecture (EA) provides limited knowledge on addressing this challenge. In this article, the Automated Modeling with Abstraction for Enterprise Architecture (AMA4EA) method is proposed and demonstrated. An abstraction hierarchy is introduced by AMA4EA to support companies to automatically abstract data from enterprise systems to concepts, then to automatically create an EA model. AMA4EA was demonstrated at an Industry 4.0 laboratory. The demonstration showed that AMA4EA could abstract detailed data from the Enterprise Resource Planning (ERP) system and Manufacturing Execution System (MES) to be relevant for a business process model that provided a useful and simplified visualization of production process data. The model communicated the detailed business data in an easily understandable way to stakeholders. AMA4EA is an innovative and novel method that contributes new knowledge to EA research. The demonstration provides sufficient evidence that AMA4EA is useful and applicable in the Industry 4.0 environment.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Beware of Disengaged User Acceptance in Testing Software-as-a-Service

Abstract:

User acceptance tests (UAT) are an integral part of software engineering. This study aims to question the appropriateness of UATs to collect usable feedback for Software-as-a-Service (SaaS) applications, which are continuously delivered rather than rolled out during a one-off signoff process. Our preliminary results from an exploratory qualitative field study at a multinational SaaS provider in Denmark show that UATs often address the wrong problem in that positive user acceptance may paradoxically indicate a negative user experience. Hence, SaaS providers should be careful not to rest on what we initially term disengaged user acceptance. Instead, we aim to explore how SaaS providers can purposefully query users for ambivalent emotions to evoke constructive criticism. We briefly outline the adverse effects of disengaged user acceptance on testing SaaS applications.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Blockchain Decision Path: When to Use Blockchains? Which blockchains do you mean?

Abstract:

A wide range of socioeconomic hopes are pinned on the transformative power of blockchain technologies. However, blockchain databases have noticeable drawbacks (i.e., scalability, capacity, latency, privacy) that clearly indicate that blockchain is not a silver bullet for all problems. The application and selection of blockchain need to be carefully assessed, depending on the problem and use case at hand. To support IT decision-makers, we develop a ten-step decision path that can help determine whether or not the application of blockchain is justified and, if so, which kind of blockchain to use. We apply this decision path to the case of the maritime shipping industry, and develop a blockchain prototype for this case.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


Blockchain Research in Information Systems: Current Trends and an Inclusive Future Research Agenda

Abstract:

The potential of blockchain has been extensively discussed in practitioner literature, yet rigorous empirical and theory-driven information systems (IS) research on blockchain remains scarce. This special issue addresses the need for innovative research that offers a fresh look at the opportunities and challenges of blockchain. This editorial integrates and goes beyond the papers included in this special issue by providing a framework for blockchain research in IS that emphasizes two important issues: First, we direct the attention of IS research toward the blockchain protocol level, which is characterized by recursive interactions between human agents and the blockchain protocol. Second, we highlight the need for IS research to consider how the protocol level constrains and affords blockchain applications, and how these constraints and other concerns at the application level lead to changes at the protocol level. Rooted in a socio-material view of IS, we offer a multiparadigmatic IS research agenda that underscores the need for behavioral (individual, group, and organizational), design science, and IS economics research on blockchain. Our research agenda emphasizes issues of blockchain governance, human and material agency, blockchain affordances and constraints, as well as the consequences of its use.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

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Business Transformation through Blockchain

Abstract:

This edited collection offers a number of contributions from leading scholars investigating Blockchain and its implications for business. Focusing on the transformation of the overall value chain, the sections cover the foundations of Blockchain, its drivers and barriers, business modelling and a range of examples from industry. Using a number of theoretical and methodological approaches, this innovative publication aims to further the cause of this ground-breaking technology and its use within information technology, supply chain and wider business management research.

Reference (harvard):

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Palgrave Macmillan
Type: Anthology
Category: Communication
Language: English
Research Area: Technical/natural sciences
Status: Published

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Business Transformation through Blockchain

Abstract:

The second volume of this edited collection offers a number of contributions from leading scholars investigating Blockchain and its implications for business. Focusing on the transformation of the overall value chain, the sections cover the foundations of Blockchain and its sustainability, social and legal applications. It features a variety of use cases, from tourism to healthcare. Using a number of theoretical and methodological approaches, this innovative publication aims to further the cause of this ground-breaking technology and its use within information technology, supply chain and wider business management research.

Reference (harvard):

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Palgrave Macmillan
Type: Anthology
Category: Communication
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Configurations of platform organizations: Implications for complementor engagement

Abstract:

Digital platforms are an organizational form made up of a technological architecture and governance mechanisms for managing autonomous complementors. A platform’s success depends on their engagement in value creation and capture. Prior studies of such engagement have mainly focused on a platform’s governance mechanisms without recognizing their interdependence to its technological architecture. There is therefore a limited understanding of how the interplay between governance and architecture configures platform organizations, and why these configurations produce different levels of complementor engagement. In this paper, our analysis of a 12-year study of a shared platform initiative yields three configurations of platform organizations: vertical, horizontal, and modular. Based on these configurations, we develop propositions that theorize the implications of these organizational forms for complementor engagement. We further propose that these insights, which we derive from a shared platform, are particularly relevant for blockchain-based platforms.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Editors' Welcome

Reference (harvard):
Christensen, LR (ed.), S Vivacqua, A, Møller, NH, Baumer, E, Wohm, Y, Barkhuus, L & Roberts, L 2019, 'Editors' Welcome', Proceedings of the ACM on Human-Computer Interaction - CSCW.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Exploring Customer Influence on the Agile Transformation of Service Providers

Abstract:

Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Factors that Impact Blockchain Scalability

Abstract:

Blockchain systems (more precisely Distributed Ledger Technologies (DLTs)) represent a different digital ecosystem compared with traditional computer systems. One major difference are the performance and scalability factors which will be discussed and analytically investigated in this paper. In doing so, we provide guidance for defining a research agenda focusing on the investigation of the crucial role of scalability for DLT systems. System performance - measured in terms of (1) consensus response time (blockchain network latency or time to convergence/agreement); (2) number of transactions per second or throughput, and (3) computing (and power) resources consumed - can be understood by considering the design dimensions of a DLT system, namely: (i) the type of DLT system needed from a requirements perspective which in turn determines; (ii) the complexity of the consensus protocol used; (iii) the topography of the anticipated traffic flow on the network; (iv) the performance and complexity of the domain-specific language that implements smart contracts; and (v) by the anticipated growth in size and complexity of the distributed ledger itself.

Reference (harvard):
Eklund, P & Beck, R 2019, Factors that Impact Blockchain Scalability. in Proceedings of MEDES 2019: The 11th International ACM Conference on Management of Digital EcoSystems. Association for Computing Machinery. https://doi.org/10.1145/3297662.3365818

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Fear and loathing in Boston: The roles of different emotions in information sharing on social media following a terror attack

Abstract:

Emotions are essential to how we communicate, and online discussions are no exception. As most of the analysis on emotion so far has looked at polarity rather than specific emotions, we do not yet have a full understanding of how different emotions spark different behaviours. This study examines how five different emotions are associated with information sharing in the context of a terror attack both on a large scale and when including geolocation information in the analysis. Contrary to what previous findings suggest, increased fear and contempt levels have a negative relation with increased levels of retweeting. Positive emotion in tweets meant a decrease in retweet rates in the geolocation specific data, but an increase when all tweets were considered.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


How blockchain impacts cloud-based system performance: a case study for a groupware communication application

Abstract:

This paper examines the performance trade-off when implementing a blockchain architecture for a cloud-based groupware communication application. We measure the additional cloudbased resources and performance costs of the overhead required to implement a groupware collaboration system over a blockchain architecture. To evaluate our groupware application, we develop measuring instruments for testing scalability and performance of computer systems deployed as cloud computing applications. While some details of our groupware collaboration application have been published in earlier work, in this paper we reflect on a generalized measuring method for blockchain-enabled applications which may in turn lead to a general methodology for testing cloud-based system performance and scalability using blockchain. Latency and transaction throughput metrics are collected for the blockchain implementation against the non-blockchain implementation and some conclusions are drawn about the additional resources that a blockchain architecture for a groupware collaboration application imposes.

Reference (harvard):
Beck, R, Eklund, P & Spasovski, J 2019, How blockchain impacts cloud-based system performance: a case study for a groupware communication application. in Proceedings of IEEE/ACIS International Conference on Computer and Information Science. IEEE, Australasian Conference on Information Systems.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: IEEE
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


How Emotions Unfold in Online Discussions After a Terror Attack

Abstract:

In the wake of a terror attack, social media is used for sharing thoughts and emotions, accessing and distributing information, and memorializing victims. Emotions are a big part of this, but there is a gap in our understanding on how those emotions evolve and what kinds of social media uses they are related to. Better understanding of the emotional and topical developments of online discussions can serve not only to fill the aforementioned gap, but also assist in developing better collective coping strategies for recovering from terror attacks. We examine what types of conversations unfolded online after the Boston Marathon Bombing and what kinds of emotions were associated with them, accounting for regional differences, and present a process model covering the general trends of such conversations. Although the phases apply to reactions to terror attacks on a general level, there are proximity-based differences to the location of the terror attack.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Innovation for Leadership

Abstract:

IT has become a vital part of our daily lives, requiring new skills among today’s leaders, who need to keep up with competitors and meet the needs of employees and customers. This applies to nearly every industry - from clothing manufacturers to logistics companies. However, many leaders find it difficult to keep up with the impacts of digitalization, but the ability to think and act in a digitally innovative way, is absolutely essential for business leaders. For example, most leaders need to be capable of exploiting the potential of collaborating virtually with employees, customers and business partners. If companies are not aware of “new digital opportunities” they will fail to provide their employees with the appropriate digital tools that support their daily tasks. For instance, we see the increase of ‘Shadow IT’: Employees use IT that is not officially approved by the company and that they own privately. This does not happen because the employees want to do something “illegal”, but simply because they feel it is necessary to use a more efficient tool (such as Whatsapp or Dropbox) to execute their tasks. This may have negative consequences for the companies. However, leaders who know how to leverage the use of shadow IT and think innovatively can gain a lot for their company. From September 2017 until January 2019, we tried to inspire the leaders and provide them with an overview of specific methods and tools to exploit digitalization, whilst reducing the risks associated with it.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: IT-Universitetet
Type: Report
Category: Commissioned
Language: English
Research Area: Technical/natural sciences
Status: Published

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Integrated and seamless?

Abstract:

The lack integration of public organizations and services is a recurring challenge for scholars, policymakers, and citizens. Within the e-government field, scholars have presented web-stage models, which predict that digitization will lead to a fully integrated public sector and seamless user journeys for citizens. Although these models have not delivered on their promises, scholars and policymakers still regard digitization as a means to integrate the public sector, achieve efficiency gains, and improve service quality. We argue that the web-stage models overlook barriers to integration, as they are mostly conceptual, and primarily focus on the potential of technology, rather than its actual implementation and use. Moreover, the models occur on the organizational level of analysis and ignore citizens and their actual experiences. Therefore, we present an empirical study of how citizens experience cross-organizational interaction during benefit application following a family break-up or divorce. Through observations, contextual interviews, focus group discussions and workshops we identify seven challenges citizens experience. These challenges make citizens aware that they are interacting with different organizations and break their experience of an integrated public sector. Further, the challenges cause citizens to turn from the digital channels towards traditional channels to complete their interaction. Thus, the lack of integration challenge both citizens’ satisfaction and efficiency gains from public sector digitalization.

Reference (harvard):
Østergaard Madsen, C & Christensen, LR 2019, Integrated and seamless? Single Parents’ Experiences of Cross-Organizational Interaction. in IRIS 2018 Proceedings. Information Systems Research Seminar in Scandinavia, IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia, no. 5, vol. 9.

Attributes:
Year: 2019
Organizational Unit: Computer Science
Confidential: No
Publisher: Information Systems Research Seminar in Scandinavia
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

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IT‐enabled idea competitions for organizational innovation: An inquiry into breakdowns in adaptation

Abstract:

Idea competitions can help organizations innovate and IT support can make it easier to enrol participants, facilitate collaboration and manage the process. Thus far, the literature on IT‐enabled idea competitions has focused mainly on engaging external actors; consequently, we know less about the internal engagement of employees. Moreover, although the literature reveals several challenges in managing internal IT‐enabled idea competitions, there are no comprehensive empirical accounts of how these challenges manifest in organizational contexts. Against this backdrop, we investigate how an engineering consultancy adapted an IT‐enabled idea competition to support innovation, innovation awareness and knowledge sharing. This descriptive case study provides a detailed analysis of the breakdowns that manifested, what triggered the breakdowns, and how the organization responded. Our analysis reveals that the system required substantial adaptation, and, although it addressed well‐known challenges in managing idea competitions, other challenges surfaced. We combine these empirical insights with extant literature to propose a model for understanding and explaining how our case organization handled the breakdowns that occurred while implementing the idea competition system.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Revealing the Vicious Circle of Disengaged User Acceptance: A SaaS Provider's Perspective

Abstract:

User acceptance tests (UAT) are an integral part of many different software engineering methodologies. In this paper, we examine the influence of UATs on the relationship between users and Software-as-a-Service (SaaS) applications, which are continuously delivered rather than rolled out during a one-off signoff process. Based on an exploratory qualitative field study at a multinational SaaS provider in Denmark, we show that UATs often address the wrong problem in that positive user acceptance may actually indicate a negative user experience. Hence, SaaS providers should be careful not to rest on what we term disengaged user acceptance. Instead, we outline an approach that purposefully queries users for ambivalent emotions that evoke constructive criticism, in order to facilitate a discourse that favors the continuous innovation of a SaaS system. We discuss theoretical and practical implications of our approach for the study of user engagement in testing SaaS applications.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Scenario-Based Design Theorizing

Abstract:

As ever more companies encourage employees to innovate, a surplus of ideas has become reality in many organizations – often exceeding the available resources to execute them. Building on insights from a literature review and a 3-year collaboration with a banking software provider, the paper suggests a Digital Idea Screening Cockpit (DISC) to address this challenge. Following a design science research approach, it suggests a prescriptive design theory that provides practitioner-oriented guidance for implementing a DISC. The study shows that, in order to facilitate the assessment, selection, and tracking of ideas for different stakeholders, such a system needs to play a dual role: It needs to structure decision criteria and at the same be flexible to allow for creative expression. Moreover, the paper makes a case for scenario-based design theorizing by developing design knowledge via scenarios.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Self-Organising in Blockchain Infrastructures: Generativity through Shifting Objectives and Forking

Abstract:

Given the ubiquity of digital technologies, and increased use of autonomous algorithms, it is likely that many of today’s social and organisational processes will one day include autonomous elements. The Bitcoin blockchain is likely the first case of an increasingly generative and autonomous way of organising—and one in which the blockchain itself, as a digital infrastructure, plays a crucial role in how, and which, organising objectives are realised. The specific properties of blockchain infrastructures—distribution of control, openness to manipulation, and generativity of the underlying source code—make it an ideal case to study patterns of what we call ‘selforganising’. This paper investigates the phenomenon of self-organising through a study of forking in the Bitcoin blockchain infrastructure between 2010 and 2016. It adds to the emerging body of research on digital infrastructures, and particularly blockchain infrastructures, by conceptualising forking as a pattern of self-organising in blockchain infrastructures, specifically involving: 1) the underlying infrastructure; 2) the scale of code changes; 3) individual objectives; and 4) collective adoption, whether specific or general. Thus, it shows how forking in blockchain infrastructures mediates between divergent organising objectives and existing capabilities, on the one hand, and generates self-organising on the other hand. It further contextualises these findings in extant work on digital infrastructures, offers a guide for designers of blockchain infrastructures and proposes the concept of ‘generative mirroring’ as a pattern wherein blockchain infrastructures and organising adaptively co-evolve.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


STUDY ON THE ECONOMIC IMPACT OF BLOCKCHAIN ON THE DANISH INDUSTRY AND LABOR MARKET

Reference (harvard):
Beck, R, Kubach, M, Jørgensen, KP, Sellung, R, Schunck, C & Gentile, L 2019, STUDY ON THE ECONOMIC IMPACT OF BLOCKCHAIN ON THE DANISH INDUSTRY AND LABOR MARKET. IT University Technical Report Series, no. 206, vol. 2019, IT-Universitetet i København.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: IT-Universitetet i København
Type: Report
Category: Commissioned
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Successful Innovation in Tele-Care

Reference (harvard):
Tjørnehøj, G & Westh Nicolajsen, H 2019, Successful Innovation in Tele-Care: Continuous Co-creation and Situated Re-Innovation. in Beyond Interpretivism? New Encounters with Technology and Organization. Springer.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Book chapter
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Metamorphosis of an Open Government Data Initiative:

Abstract:

Adapting to the fast-evolving technologies today, public IT projects are increasingly delivered through pilot collaborations between public and private stakeholders that are mediated by collaborative platforms. As these pilot projects develop into long-term projects, a key challenge is to identify the appropriate organizational form of these projects in the face of institutional complexity, where divergent demands of multiple institutional logics operate next to, or even oppose to, each other. Following the formation of an open government data project in Shanghai, China longitudinally (2015-2017), this paper delineates a digitally-mediated hybridization process through which the stakeholders combine the competing logics of community, local bureaucracy and corporate into different temporary organizations over time. Our findings highlight the stakeholders’ strategic use of collaborative platform in the hybridization process as a repository of shared knowledge and experiences for reproducing divergent institutional logics, and a virtual sandbox for building and experimenting different organizational forms.

Reference (harvard):

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


THE SEVEN PRINCIPELS OF USEFUL INNOVATION OF SOCIO-MATERIAL ASSEMBLAGES

Abstract:

The sector has recently experienced a cross-pressure from increasing demands for service and a reduction of allocated resources that places successful innovations as imperative for munic-ipalities to serve their purpose. Information technology provides an ongoing rise of new promises that set many attempts to adopt information technology into organizations in motion, not least in the public sector. Many scholars argue that information technology is now best described as socio-material assemblages with the technical and the social inextricable linked not having existence or meaning without each other. That the need for innovations now extends beyond administration into more complex social areas, calls for taking the theory of technology as social-material assemblages serious, and ponder; how can innovation towards these assemblages be understood and what aspects characterizes this innovation in complex social situations? The paper suggests 7 principles for this kind of innovation and illustrates these by empirical clips from a case of innovation towards tele-visits in the Danish municipality Viborg. The principles can inform and spark further research in the area of innovation in complex social situations including information technology.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Other contribution
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Trust Me I am Human: How the Anthropomorphization of AI is Changing the Human- Algorithmic Relationship

Abstract:

Today’s business processes involve interactions with increasingly human-like algorithmic assistants based on artificial intelligence (AI). The prevalence of such anthropomorphized algorithmic assistants introduces a predicament for managers because it is often unclear to what extent and for which purposes algorithmic assistants can and will be trustedby customers and employees. In the near future, almost half of today’s work activities could be automated (Frey & Osborne, 2017), and as AI is increasingly changing how we work, and thereby the very fabric of our organizations (Faraj et al., 2018), it becomes ever more salient for managers to establish how human agents can interact with AI assistants in a reliable and trustworthy manner. In this paper, we examine how anthropomorphization of algorithmic assistants affect trust by human agents. Interestingly, our preliminary findings suggest that affective capabilities increase trust not only in the algorithm’s affective capabilities, but also in their cognitive capability. While the application of such AI-based algorithms increase efficiency in work processes and thereby economic output (Brynjolfsson & McAfee, 2014) and eliminates human bias in decision-making (McAfee and Brynjolfsson 2012), the long-term consequences of interactions between human and algorithmic agents in organizations are sparsely understood (Mankins & Sherer, 2014; Newell & Marabelli, 2015).

Reference (harvard):
Crone, T, Andersen, JV, Shafeie Zargar, M & van den Hooff, B 2019, 'Trust Me I am Human: How the Anthropomorphization of AI is Changing the Human- Algorithmic Relationship', Paper presented at Pre-ICIS paper development workshop on the JAIS-MISQE joint special issue on "Artificial Intelligence in Organizations: Opportunities for Management and Implications for IS Research”, Munich, Germany, 09/12/2019 - 09/12/2019.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Tuning Into Blockchain: Challenges and Opportunities of Blockchain-Based Music Platforms

Abstract:

Blockchain technology is an intensely discussed enabler of large-scale societal and economic change, but the circumstances under which different industries succeed or fail in implementing blockchain are not yet sufficiently understood. One example is the music industry, in which the promise of blockchain is not yet fulfilled, despite a growing number of ambitious blockchain pro-viders. This paper explores the challenges and opportunities of blockchain-based music platforms. Grounded in an exploratory qualitative case study within the music industry at seven organiza-tions and related literature, we identify three main challenges for digital music business, namely: 1) Inconsistent and incomplete music metadata, 2) Historically grown complex licensing struc-tures, and 3) Inefficient and non-transparent royalty payouts. We provide insight into how block-chain may address these challenges by means of a decentralized global song database that allows for automatic royalty payouts. Our results inform researchers and practitioners how the music in-dustry may create value from blockchain-based music platforms. We offer a nuanced and bal-anced view on value creation with blockchain and outline a path for further research and devel-opment on blockchain-based solutions for the music industry.


Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Value Flows in IoT Ecosystems: Towards an IoT Data Business Model

Abstract:

The promise of IoT technology to provide a ‘neural network for the physical world’ that opens new vistas for value creation has long been touted in information systems research. However, in many domains, this promise in large parts is still untapped due to clash between linear business models bound to singular organisations and distributed IoT infrastructures. In this paper, we propose a framework for conceptualising and quantifying value flows in IoT ecosystems and illustrate its potential usefulness for modelling the dynamics of IoT business models. We do so by presenting an illustrative system dynamics model of value flows in case of the Smart Office IoT ecosystem. Our research proposes venues of further research to model IoT value flows and thereby move closer to identifying specific IoT ecosystem value flows and their related business models.

Reference (harvard):
Andersen, JV & Sheikh Kahn, D 2019, Value Flows in IoT Ecosystems: Towards an IoT Data Business Model. in Proceedings of the European Conference on Information Systems (ECIS) 2019. AIS Electronic Library (AISeL), pp. 1-10.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


When Less is More: How Short-message Feeds in Social Media Platforms Affect Collaborative Learning

Abstract:

Social media platforms bear the promise of enhancing interactions in collaborative learning. Yet, relatively little is known about how short-message feeds, a key feature in many social media platforms, affect collaborative learning. We report the results of a field experiment in which we manipulated the social media platform that 53 teams of four students used for a collaborative learning task over three weeks. We find that students provided with short-message feeds achieved significantly better learning outcomes than students without. While learner engagement was similar in both conditions, learner communication was more focused on the task in the condition with short-message feeds. The short-message feed led learners to curtail social communication and uncertainty statements, which mediated the effect of the short-message feeds on learning outcomes. Our study provides new insights into the effect of short-message feeds on collaborative learning and communication.

Reference (harvard):
Krancher, O, Dibbern, J & Meyer, P 2019, When Less is More: How Short-message Feeds in Social Media Platforms Affect Collaborative Learning. in Proceedings of the Fortieth International Conference on Information Systems. Association for Information Systems, pp. 1-17.

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Information Systems
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Will We Realize Blockchain’s Promise of Decentralization?

Reference (harvard):

Attributes:
Year: 2019
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Net publication - Internet publication
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


“Is More Better?”

Abstract:

In this research, we investigate if and how more photos than a single headshot can heighten the level of information provided by persona profiles. We conduct eye-tracking experiments and qualitative interviews with variations in the photos: a single headshot, a headshot and images of the persona in different contexts, and a headshot with pictures of different people representing key persona attributes. The results show that more contextual photos significantly improve the information end users derive from a persona profile; however, showing images of different people creates confusion and lowers the informativeness. Moreover, we discover that choice of pictures results in various interpretations of the persona that are biased by the end users' experiences and preconceptions. The results imply that persona creators should consider the design power of photos when creating persona profiles.

Reference (harvard):
Salminen, J, Nielsen, L, Jung, S-G, An, J, Kwak, H & Jansen, BJ 2018, “Is More Better?”: Impact of Multiple Photos on Perception of Persona Profiles. in Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems: CHI '18. Association for Computing Machinery, pp. 317, CHI '18 CHI - Conference on Human Factors in Computing Systems , Montreal, Canada, 21/04/2018. https://doi.org/10.1145/3173574.3173891

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


“Thanks for sharing”—Identifying users’ roles based on knowledge contribution in Enterprise Social Networks

Abstract:

While ever more companies use Enterprise Social Networks for knowledge management, there is still a lack of understanding of users’ knowledge exchanging behavior. In this context, it is important to be able to identify and characterize users who contribute and communicate their knowledge in the network and help others to get their work done. In this paper, we propose a new methodological approach consisting of three steps, namely “message classification”, “identification of users’ roles” as well as “characterization of users’ roles”. We apply the approach to a dataset from a multinational consulting company, which allows us to identify three user roles based on their knowledge contribution in messages: givers, takers, and matchers. Going beyond this categorization, our data shows that whereas the majority of messages aims to share knowledge, matchers, that means people that give and take, are a central element of the network. In conclusion, the development and application of a new methodological approach allows us to contribute to a more refined understanding of users’ knowledge exchanging behavior in Enterprise Social Networks which can ultimately help companies to take measures to improve their knowledge management.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: Undefined/Unknown
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Allusive Machines: Encounters with Android Life

Abstract:

On the basis of an ethnographic field study among artificial life researchers, this article proposes the concept of allusive machines to describe how technical systems variously allude people into shaping their own beliefs. The concept of allusive machines is inspired by previous research on persuasive technology, which defines technologies as instruments with the explicit purpose of changing human attitudes and behaviours, and the notion of theory machines, which refers to how objects in the world stimulate new theoretical formulations. We particularly introduce the concept of allusive machines to the analysis of how robot technology operates allusively to hatch new ideas and knowledge about life, for both designers in the laboratory as well as general publics during demonstrations. Focusing on Alter, an android based on artificial neuronal networks, we show how the concept of allusive machines is useful to rethink the relationship between designers and users analytically by showing how technical systems, like Alter, become allusive to human thinking and acting.

Reference (harvard):
Lindegaard, JF & Christensen, LR 2018, Allusive Machines: Encounters with Android Life. in Proceedings of NordiCHI 2018. Association for Computing Machinery, pp. 114-124 . https://doi.org/10.1145/3240167.3240189

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


An Ontology Approach for Knowledge Acquisition and Development of Health Information System (HIS)

Abstract:

This paper emphasizes various knowledge acquisition approaches in terms of tacit and explicit knowledge management that can be helpful to capture, codify and communicate within medical unit. The semantic-based knowledge management system (SKMS) supports knowledge acquisition and incorporates various approaches to provide systematic practical platform to knowledge practitioners and to identify various roles of healthcare professionals, tasks that can be performed according to personnel’s competencies, and activities that are carried out as a part of tasks to achieve defined goals of clinical process. This research outcome gives new vision to IT practitioners to manage the tacit and implicit knowledge in XML format which can be taken as foundation for the development of information systems (IS) so that domain end-users can receive timely healthcare related services according to their demands and needs.

Reference (harvard):
Fareedi, AA & Ghazawneh, A 2018, An Ontology Approach for Knowledge Acquisition and Development of Health Information System (HIS). in Designing Digitalization (ISD2018 Proceedings). Lund University, pp. 121, 27th International Conference on Information Systems Development, Lund, Sweden, 21/08/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Lund University
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

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Assessing the Impact of Digital Interventions on the Shop Floor

Reference (harvard):
Hannola, L, Steinhüser, M, Richter, A, Schafler, M & Lacueva-Pérez, FJ 2018, Assessing the Impact of Digital Interventions on the Shop Floor. in International Conference of Production Economics.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Article in proceedings
Category: Research
Language: Undefined/Unknown
Research Area: Technical/natural sciences
Status: Submitted

See it on Pure


Augmented Reality in Informal Learning Environments: Investigating Short-term and Long-term Effects

Abstract:

While many researchers have qualitatively examined the affordances and constraints of AR in educational settings, only few studies exist that tried to quantify the effect of AR on learning performance. To contribute to filling this research gap, we conducted a pretest-posttest-posttest crossover field experiment with 24 participants at a mathematics exhibition to measure the effect of AR on acquiring and retaining mathematical knowledge in an informal learning environment, both short-term (i.e., directly after visiting the exhibition) and long-term (i.e., two months after the museum visit). Our empirical results show that museum visitors performed significantly better on knowledge acquisition and retention tests related to augmented exhibits than to non-augmented exhibits directly after visiting the exhibition (i.e., short-term), but this positive effect of AR vanished in the long run.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Beyond Bitcoin: The Rise of Blockchain World

Abstract:

The brave new world of blockchain potentially transforms the fi nancial structures we have come to know and feel ambivalent about. What does a decentralized, secure system mean for our society?


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Communication
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Change of Organizational Routines under Malleable Information Technology: Explaining Variations in Momentum

Abstract:

Malleable technology bears the promise of allowing users to flexibly change organizational routines. Although the benefits from malleable technology depend on the extent to which users make use of such technology to change organizational routines, we know little about the factors that shape the intensity of routine change. We report the results of a case study in which we analyzed changes of 24 routines under malleable technology over a period of three years. Our results show that actors often perform a series of consecutive changes rather than one discrete change. We build on the concept of momentum to describe the intensity of these changes. Our emergent theory suggests that momentum is affected by the embeddedness of routines, by existing artefacts, by lead actor traits, and by external knowledge. Our study contributes to theory of routine change by developing explanations for variations in momentum of routine change under malleable technology.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Close encounters of the digital kind

Abstract:

In everyday life, citizens interact with public organizations for a multitude of purposes, ranging from reporting or retrieving information, to applying for services that are important for their health and livelihood. In fact, this interaction between citizens and public officials – the public encounter – shapes citizens’ and public officials’ very perception on what the public is and what it means to be part of a specific society. Over the past century, advances in technology have created new ways for citizens and public officials to interact, gradually reshaping the nature of the public encounter by adding multiple channels for interaction. The implementation of digital and internet-based services constitutes another wave in this technological development, with possibilities for new types of encounters between citizens and public organizations. Much has been said on the possibilities and challenges associated with digital public services, but little attention has been paid to the effect on the public encounter per se when we digitalize public services. In this conceptual paper, we look closer at the nature of the traditional public encounter and discusses digitalization of public services from a public encounter perspective. The analysis shows that digitalized public services change the interaction between government and citizens; e.g., when, where, and how the interaction occurs, what each actor does, and the skills required of all involved actors. We illustrate that the meaning of the ‘public official’ can change when we digitalize public services; the official must no longer be understood in terms of being a trained (human) professional, it can also be an artefact of some kind. The paper is concluded with a discussion on how the characteristics of the public encounter must be reinterpreted when digitalizing public services, and what implications this reinterpretation may bring for the design and use of digitalized public services in the future.

Reference (harvard):
Lindgren, I, Østergaard Madsen, C, Hofmann, S & Melin, U 2018, 'Close encounters of the digital kind: How digitalization of public services challenges the public encounter', Scandinavian Workshop on Electronic Government 2018, København, Denmark, 31/01/2018 - 01/02/2018.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference abstract for conference
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

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Creating, Reinterpreting, Combining, Cuing: Paper Practices on the Shopfloor

Abstract:

Despite the advent of a flurry of digital technologies, paper prevails on manufacturing shopfloors. To understand the roles and value of paper on the shopfloor, we have studied the manufacturing practices at two state-of-the-art automotive supplier facilities, applying ethnographic fieldwork, in-depth interviews, as well as photo and document analysis. We find that paper has unique affordances that today's digital technologies cannot easily supplant on current shopfloors. More specifically, we find four paper practices: (1) creating and adapting individual information spaces, (2) reinterpreting information, (3) combining information handover with social interaction, and (4) visual cuing. We discuss these practices and the unique affordances of paper that currently support shopfloor workers and also consider the limitations of paper, which are becoming increasingly apparent, since more tasks increasingly depend on real-time information.

Reference (harvard):
Heinrich, P, Richter, A, Christensen, LR & Schwabe, G 2018, Creating, Reinterpreting, Combining, Cuing: Paper Practices on the Shopfloor. in Proceedings of the 2018 ACM Conference on Supporting Groupwork: GROUP '18. Association for Computing Machinery, pp. 274-283, ACM INTERNATIONAL CONFERENCE ON SUPPORTING GROUP WORK 2018, Sanibel Island, United States, 07/01/2018. https://doi.org/10.1145/3148330.3148341

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Digital Innovation


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Digital leadership practices: a social intelligence perspective

Abstract:

The digital transformation of the workplace impacts all involved individuals, including leaders, who have to balance institutionally implemented traditional organizational structures and new ways of working, enabled by digital platforms and (often) needed by their employees. Studies show that many leaders are still struggling to find their new individual leadership role and interaction style in the openness of the digital work environment. With this study, we want to contribute to a better understanding of actual digital leadership practices, i.e. how the digitization of the workplace changes leadership styles and approaches. Based on the theoretical lens of social intelligence, we identify five interwoven categories of digital leadership practices through a rigorous literature review and empirically refine them through a focus group as well as an illustrative case study: communicating, adapting, listening, understanding, and empathizing. Framing digital leadership through the lens of social intelligence allows us to emphasize the human perspective of this reconfiguration, which goes beyond ‘rewiring’ the work environment and acknowledges the fact that digital leaders need to learn socially intelligent behaviors.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Working paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Digital Work Design

Reference (harvard):

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: Undefined/Unknown
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Disentangling Digital Platform Competition: The Case of UK Mobile Payment Platforms

Abstract:

Digital platforms confer competitive advantage through superior architectural configurations. There is, however, still a dearth of research that sheds light on the competitive attributes that define platform competition from an architectural standpoint. To disentangle platform competition, we opted for the mobile payment market in the United Kingdom as our empirical setting. By conceptualizing digital platforms as layered modular architectures and embracing the theoretical lens of strategic groups, this study supplements prior research by deriving a taxonomy of platform profiles that is grounded on the strategic dimensions of value creation and value delivery architectures. We discover that mobile payment platforms could be delineated based on: (1) whether they are integrative or integratable on their value creation architecture; and (2) whether they have direct, indirect, or open access on their value delivery architecture. The preceding attributes of value creation architecture and value delivery architecture aided us in identifying six profiles associated with mobile payment platforms, which in turn led us to advance three competitive strategies that could be pursued by digital platforms in network economies.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Double-edged Social Mechanisms at work in the 21st century IS: opportunities and challenges

Abstract:

A long hold explanation in IS-Research is that any change in the Information System (IS), through the introduction of new IT-artefacts, trigger a chain of events leading to institutionalized routines and synchronized social practices. This explanation no longer covers the dynamic outcomes in the work-place set in motion by different types of IT-artefacts. We adopt a critical realist philosophy that entails to illuminate how IT-artefacts trigger social mechanisms in the human enterprise. We review IS-literature on the IT-artefact phenomenon from 2001 and forward. We find that the mechanism of individualization is forcefully triggered by new generative IT-artefacts, while enterprise IT-artefacts trigger institutionalization and socialization. We critically asses the opportunities and challenges this present for managers and designers when managing an IS that holds both types of artefacts. We draw a conceptual model of the now dual-IS, with double-edged mechanisms, that correspondingly can empower ambidextrous organizational forms.

Reference (harvard):
Fischer, LH 2018, Double-edged Social Mechanisms at work in the 21st century IS: opportunities and challenges. in in proceedings of 22nd Pacific Asian Conference in Information Systems, Japan 2018. AIS Electronic Library (AISeL), Pacific Asia Confrence on Information Systems Conference, 26/06/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

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EEG emotion detection review

Reference (harvard):
Christensen, LR & Abdullah , MA 2018, EEG emotion detection review. in 2018 IEEE Conference on Computational Intelligence in Bioinformatics and Computational Biology (CIBCB). https://doi.org/10.1109/CIBCB.2018.8404976

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Article in proceedings
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Emotions Trump Facts: The Role of Emotions in on Social Media: A Literature Review

Abstract:

Emotions are an inseparable part of how people use social media. While a more cognitive view on social media has initially dominated the research looking into areas such as knowledge sharing, the topic of emotions and their role on social media is gaining increasing interest. As is typical to an emerging field, there is no synthesized view on what has been discovered so far and - more importantly - what has not been. This paper provides an overview of research regarding expressing emotions on social media and their impact, and makes recommendations for future research in the area. Considering differentiated emotion instead of measuring positive or negative sentiment, drawing from theories on emotion, and distinguishing between sentiment and opinion could provide valuable insights in the field.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Empowering production workers with digitally facilitated knowledge processes--a conceptual framework

Abstract:

Recent digital advancements, including social software, mobile technologies and augmented reality, offer promising opportunities to empower knowledge workers in their production environment by leveraging their knowledge processes, decision-making skills and social interaction practices. This paper proposes a conceptual framework for empowering workers in industrial production environments with digitally facilitated knowledge management processes. The framework explores four concrete facets of digital advancements that apply to a wide range of knowledge processes and production strategies in manufacturing companies. Each of these advancements are capable of supporting one specific facet of the individual knowledge management processes of workers; knowledge transfer, discovery, acquisition and sharing. The study contributes to the production research community by aligning emerging digital technologies and current trends in advanced manufacturing environments to benefit workers and improve job satisfaction, efficiency and productivity. The paper also contains suggestions about developing innovative solutions for production environments that support workers with digital technologies for flexible production.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: Undefined/Unknown
Research Area: Technical/natural sciences
Status: Published

See it on Pure


FinTech and the transformation of the financial industry


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Editorial
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Five Principles for Digital Service Innovation in Social Care

Abstract:

Digitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on social-materiality and digital service innovation with empirical insights. Based in this, we propose five principles of importance for successful digital service innovation in social care: 1) mutual adaption; 2) piloting; 3) empowered; 4) situated re-innovation, and 5) continuous innovation.

Reference (harvard):
Tjørnehøj, G & Nicolajsen, HW 2018, Five Principles for Digital Service Innovation in Social Care. in Proceedings of the 51st Hawaii International Conference on System Sciences. AIS Electronic Library (AISeL), pp. 1086-1095, Hawaii International Conference on Information Sciences, Waikokoa Vilage, United States, 03/01/2018. https://doi.org/10.24251/HICSS.2018.136

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Fixation and Confusion

Abstract:

To more effectively convey relevant information to end users of persona profiles, we conducted a user study consisting of 29 participants engaging with three persona layout treatments. We were interested in confusion engendered by the treatments on the participants, and conducted a within-subjects study in the actual work environment, using eye-tracking and talk-aloud data collection. We coded the verbal data into classes of informativeness and confusion and correlated it with fixations and durations on the Areas of Interests recorded by the eye-tracking device. We used various analysis techniques, including Mann-Whitney, regression, and Levenshtein distance, to investigate how confused users differed from non-confused users, what information of the personas caused confusion, and what were the predictors of confusion of end users of personas. We consolidate our various findings into a confusion ratio measure, which highlights in a succinct manner the most confusing elements of the personas. Findings show that inconsistencies among the informational elements of the persona generate the most confusion, especially with the elements of images and social media quotes. The research has implications for the design of personas and related information products, such as user profiling and customer segmentation.

Reference (harvard):
Salminen, J, Jansen, BJ, Jung, S-G, An, J, Nielsen, L & Kwak, H 2018, Fixation and Confusion: Investigating Eye-tracking Participants' Exposure to Information in Personas. in Proceedings of the 2018 Conference on Human Information Interaction & Retrieval: CHIIR’18. Association for Computing Machinery, pp. 110-119. https://doi.org/10.1145/3176349.3176391

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Governance in the Blockchain Economy: A Framework and Research Agenda

Abstract:

Blockchain technology is often referred to as a groundbreaking innovation and the harbinger of a new economic era. Blockchains may be capable of engendering a new type of economic system: the blockchain economy. In the blockchain economy, agreed-upon transactions would be enforced autonomously, following rules defined by smart contracts. The blockchain economy would manifest itself in a new form of organizational design—decentralized autonomous organizations (DAO)—which are organizations with governance rules specified in the blockchain. We discuss the blockchain economy along dimensions defined in the IT governance literature: decision rights, accountability, and incentives. Our case study of a DAO illustrates that governance in the blockchain economy may depart radically from established notions of governance. Using the three governance dimensions, we propose a novel IT governance framework and a research agenda for governance in the blockchain economy. We challenge common assumptions in the blockchain discourse, and propose promising information systems research related to these assumptions.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


How Formal Governance Affects Multisourcing Success: A Multi-level Perspective

Abstract:

Multisourcing has become a common sourcing model in recent outsourcing practice. Yet, the extant and relevant IS literature has so far offered limited insight into how to stipulate both individual (i.e., individual vendor) and joint (the entire vendor network) performance while ensuring governance efficiency. Our study set about addressing this gap by examining how these three dimensions of multisourcing success can be achieved through formal governance. Specifically, we considered bilateral formal control, collective formal control and conflict arbitration (among vendors) as key formal governance elements. Results from a pan-European survey of client firms pursuing multisourcing projects show that bilateral formal control sets the stage to achieve both individual and joint performance, while conflict arbitration strengthens individual performance, and collective formal control strengthens joint performance. Governance efficiency is improved when both collective formal control and conflict arbitration are high. We also found that conflict arbitration strengthens the positive effect of collective formal control on both individual and joint performance. Our findings highlight the importance of governing inter-vendor relationships in multisourcing arrangements as opposed to relying solely on bilateral governance. Our study extends the limited literature on IS multisourcing, and assists managers in considering the strategies they wish to pursue when choosing appropriate governance mechanisms.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


How Social Media-Enabled Communication Awareness Enhances Project Team Performance

Abstract:

Project teams increasingly rely on computer-mediated communication. In this paper, we propose that communication within these teams benefits from a communication-awareness feature that summarizes communication in one common place. We argue that such a feature pays off specifically during action episodes, when team members engage in taskwork. We conducted two studies of 51 and 35 project teams to examine how the amount of communication during action episodes relates to team performance under low- versus high-communication awareness. In both studies, we technologically designed communication awareness as the availability of a feed, known from social media platforms, that displays all team-internal, computer-mediated communication. The results show that the communication-awareness feature makes communication during action episodes more beneficial, both in term of effectiveness and efficiency. Zooming into the temporal patterns of communication during action episodes further reveals that high-performing teams in the high-communication-awareness condition stand out in terms of early and steady communication. We conclude by discussing implications for current and future research on team communication and awareness support.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


How to Migrate Citizens Online and Reduce Traffic on Traditional Channels Through Multichannel Management

Abstract:

E-government channels are a key to achieving economic savings from public digitization. Citizens tend to use multiple channels in a service encounter and often use e-government channels as a supplement instead of replacing traditional channels. There is a lack of knowledge regarding how government organizations apply findings from user studies to migrate citizens online while reducing traffic through traditional channels. The authors present a case study on how public authorities collaborate to create a multichannel strategy for an online application for single parents. After the multichannel strategy was implemented, there was an increase in the use of the application and a reduction in telephone calls. The authors wrote this chapter to contribute to channel choice and multichannel management literature.


Attributes:
Year: 2018
Organizational Unit: Computer Science
Confidential: No
Publisher: IGI global
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

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Krishi Kontho: An Agricultural Information Service in Bangladesh

Abstract:

In this paper, we present Krishi Kontho (literally, "agricultural voices"), which is an agricultural information service that utilises pre-recorded voice messages, and SMS, that are pushed to smallholder farmers mobile phones at intervals carefully choreographed with the life cycles of their crops. We present the design of the service, and we present the result of an eleven-month field trial in rural Bangladesh. Findings indicate that this type of service, that synchronises messages with cultivation practice, may improve crop yields while reducing the use of agricultural inputs such as fertiliser and pesticides. We find that the farmers in the field trial deemed the service to be of value to them in regard to improving their agricultural practices. We conclude by discussing our findings and their implications for the design of agricultural information services, including the challenge of designing for specific temporalities, or rhythms of practice, in rural Bangladesh and elsewhere.

Reference (harvard):
Christensen, LR, Ahsan, H & Akand, E 2018, Krishi Kontho: An Agricultural Information Service in Bangladesh. in NordiCHI '18 Proceedings of the 10th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery, pp. 203-214 . https://doi.org/10.1145/3240167.3240225

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


Micro politics and emotions in digital leadership and communication

Abstract:

Over the past decades, digital tools have been increasingly employed in organizations as a means of communication. Leaders and followers alike have the option to interact with each other using emails, instant messaging, social networks, or mobile phones, and often, as in the case of remote workers, they don’t have the option to interact face-to-face. With the pervasiveness of digital tools, researchers point out that there is a need for a better understanding of the mechanisms behind digital interactions, such as transmission or perception of emotions. Emotions in leadership are important, although the understanding of these in the context of digital leadership and communication is limited. With this study, we aim to contribute to a better understanding of interactions in the context of digital leadership, from a sociology of emotions perspective. Two interviews are analyzed through the theoretical lenses of micropolitics of emotions. Amongst our findings, we find that remote work makes it more difficult to elicit obligation from subordinates, while access to communication tools might make leaders feel obligated to stay in touch constantly. Exploring digital leadership and communication through the lenses of micropolitics of emotions allows us to emphasize aspects of digital leadership that haven’t been previously explored.

Reference (harvard):
Stana, R-AB 2018, 'Micro politics and emotions in digital leadership and communication', The 8th Midterm Conference of the ESA Sociology of Emotions Research Network (RN11), Edinburgh, United Kingdom, 28/08/2018 - 30/08/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference abstract for conference
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Organizational Management and Governance in the Age of Blockchain

Reference (harvard):
Müller-Bloch, C 2018, 'Organizational Management and Governance in the Age of Blockchain', International Conference on Information Systems 2018 Doctoral Consortium, 09/12/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference abstract for conference
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Process Model Automation For Industry 4.0: Challenges For Automated Model Generation Based On Laboratory Experiments

Abstract:

Driven by technological advances and increasing customer demands, the complexity in manufacturing companies is rapidly growing. To manage this complexity numerous architecture standardization initiatives are emerging in the manufacturing industry, e.g. Production Platforms, Reference Architecture Model Industry 4.0 (RAMI4.0), Industrial Internet Reference Architecture (IIRA). Large manufacturing companies are changing their approach towards managing production and are adopting the concept of Production Platforms. Production Platforms can be understood as a set of subsystems and interfaces to create a common architecture to develop both products and production systems simultaneously. The development of the models required in these platforms is often performed manually and it is perceived as very time consuming. A discipline that can support the implementation of Production Platforms is Enterprise Architecture (EA). EA is a discipline that manages the organizing logic of the enterprise and it reflects the integration and standardization requirements of its operating model. Therefore modelling the products, production systems and process is in the scope of EA when applied to the manufacturing industry. In this paper, we develop a new automated EA modelling method relevant also for manufacturing. We tested it in an Industry 4.0 laboratory. This paper is a first step for creating automated EA modelling methods that are general-purpose and applicable in different contexts. With this goal in mind, we outline future research directions based on the limitations and challenges experienced during the laboratory experiments.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Reconsidering the Socio-Technical Perspective under the Sway of Technological Individualization in Knowledge-Work Settings

Abstract:

Planning and explaining socio-technical change and outcomes in the digital world of knowledge work has become increasingly difficult. Some of these difficulties arise because of the changing nature of work, innovative technological development and usage as well as the highly competitive climate in which organizations constantly launch change to compete and survive. A central issue in Information Systems (IS) Research is how to improve knowledge work in organizational structures enabled by information technology. In particular, IS research is concerned with understanding and explaining how to design, plan and manage change in efficient information systems. A common belief is that a well-functioning IS arises from the carefully arranged relationship between distinct components constituting the IS. These components are information, people, processes, technology and structures. A certain way of looking at or perceiving the IS and its components is the socio-technical perspective. The sociotechnical perspective highlights the interdependence and inextricable linkages between a social sub-system and a technical sub-system. The perspective holds certain assumptions around the relationship between the social and the technical; and how they in conjunction enable productive outcomes. Holding a socio-technical perspective, your focus as a researcher is on a group of users that shares the same work task, technology and conditions. This group will, over time, perform work in concerted ways and share the same perceptions of behavior and technology usage. Consequently, an assumption is that an efficient socio-technical system exists in an equilibrium, constituting structures and routines embedded in the organization. The perspective thus relies on a belief that a socio-technical system establishes institutional prescriptions and social norms around work. However, these assumptions on how to establish a socio-technical system that produces productive outcomes no longer holds. Globalization, digitalization and individualization are some of the forceful drivers in society that have a transformative impact on the workplace. Knowledge work in itself has become increasingly virtual, non-routine and autonomous, likewise has the organization become more digitized, decentralized and standardized. In this world of work, business and IS managers struggle to produce productive outcomes from their IT implementations. This thesis contributes to the development of a socio-technical change perspective that is viable and useful in the contemporary workplace. We conducted three critical case studies, in which 48 knowledge professionals, working in global and virtual workplaces, participated. Our point of departure was a critical case study, where we zoomed in on the usage of social, mobile and cloud technologies (SMC technologies), in the form of Unified Communication and Collaboration (UCC) in support of non-routine cognitive work. UCC is an ensemble of communication and collaboration applications that are end-user malleable, voluntarily adopted and easy to use. Our findings showed that knowledge professionals in global and virtual settings respond and interact differently with SMC as opposed to their traditional portrayal in the socio-technical perspective. Especially when engaging with SMC technology. We observed that SMC affords possibilities for individuate practices, exerting a high degree of individual autonomy. We observed that the individual user makes self-oriented choices in regards to work practices based on affordances of individual productivity and new effective knowledge-sharing possibilities. We observed that SMC technology was surprisingly end-user malleable. To explain why these outcomes occurred, we took a critical realist (CR) approach. CR denotes a view in which the real world consists of generative mechanisms, not solely empirical phenomena. A generative mechanism is a transempirical real existing entity that explains why observable events occur. This approach gave an opportunity to infer that the socio-technical perspective assumes that a socio-technical system in equilibrium is most likely an outcome caused by the mechanisms of technological institutionalization and technological socialization. However, we found individual, fastchanging outcomes from the use of SMC technology and surmised a possible forceful influence from technological individualization not included in the socio-technical perspective. Thus, we now propose that a socio-technical perspective must also involve the productive outcomes caused by the mechanism of technological individualization. Technological individualization can best be explained by the observable events: users take control of time, pace and information streams, no institutional prescriptions emerge from SMC technologies. New, individual and innovative practices with SMC technology emerge; and they evolve constantly. Relations and organizational structures are re-arranged, and users organize fluently around personal virtual networks instead of fixed groups and physical locations. The behaviors are oriented towards individual productivity. The new organizational structures emerging from the interactive relationship between individuals with end-user malleable technology do not rest in stable equilibrium, they are unstable formations of network structures. However, as assumed in the original socio-technical perspective, the mechanisms of institutionalization and socialization are triggered simultaneously by more fixed enterprise systems that set in motion a much slower sequence of change, leading to deep structures and routines resting in quasi-stable equilibrium. Driven by the importance of access and control of real-time, high-quality data and information, the individual, in producing practical and productive outcomes, also engages in workflows, business processes and data input standards from fixed enterprise systems and platforms. We now suggest that the socio-technical change perspective must cover what we label an equilibrium paradox, emerging from the simultaneous existence of socio-technical structures in quasi-equilibrium and individual-technical-structures in unstable equilibrium. We refer to this as dual-structures. We now suggest an elaboration of the concept of autonomy under the influence of technological individualization, in which autonomy, on a daily basis, is organized by the individual knowledge worker, who reigns over an equilibration process of maximizing and minimizing autonomy in a pursuit of productivity. As such, the mechanisms are not working against each other. They complement each other and create what we label the dual-IS. The dual-IS significantly alters how we explain socio-technical change. It now includes a both/and view in the form of the dynamic relation between the individuated individual empowered with SMC technology at the surface level and, the same individual being socially oriented, when interacting with technology constituting processes and routines at the deep level of structures. When triggered, these mechanisms and outcomes combine and work in tandem simultaneously. We propose the concept of contradictory complementarity to explain the dual-mechanisms causing the outcomes in a dual-IS. We introduce dual-mechanisms into the socio-technical perspective that can now potentially deliver humanistic and economic objectives when technological individualization, technological institutionalization and technological socialization combine and enable each other. However, how to trigger this form of mechanism needs further research. We see tendencies in the IS that create outcomes of both stability in processes constituting deeper structures and agility in practices constituting flexible and malleable surface structures. We surmise that a system, in which these mechanisms are triggered, can hold capabilities of resilience and elasticity. As observed in some of our cases, if one or the other mechanism takes prominence, the system can become either too rigid or to loose, thus falling out of equilibrium conditions. One consequence is a spiral in which people become egoistic, exploiting resources on behalf of others. Another consequence is that the system becomes overwhelmingly strict and rigid and thus difficult to change. In any of these scenarios, achieving both financial objectives and employee satisfaction will be impossible. Both of these scenarios are found in the contemporary workplace today. They represent a real and present challenge to managers and individuals in workplaces in which these forces are set in motion. In the light of these challenges and opportunities, the socio-technical perspective’s original mission, holding an equal balance between people and technology in the pursuit of humanistic and economic objectives, becomes a guiding principle. However, a new perspective must cover an equal focus on the balance between the outcomes from individualization, institutionalization and socialization. Lastly, we suggest that business and IS managers must be more aware of what triggers individualization, institutionalization and socialization. How we plan and manage IS activities and adjust our perspective to the dual-IS becomes important. Thus, we deliver a socio-technical change framework, an aide-memoire, that can support the IS discussions in the now dual-IS. In addition, we suggest a set of questions that IS business managers could discuss. We suggest that the 21st century enterprise should aim at highlighting data and information as a shared resource, while simultaneously catering to the individuated individual’s autonomy. In turn, this can deliver on economic and humanistic objectives. This involves more knowledge of how to trigger the dual-mechanism properly without causing breakdowns, eventually involving further examination of the concept of data and information conceptualized as a commons.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: IT-Universitetet i København
Type: Ph.D. thesis
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Redesigning Micro Practices to Enable Organizational Ambidexterity at Maersk- A Framework for Collaboration between Large Corporations and Innovative Entrepreneurs


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Submitted

See it on Pure


Review for future research in digital leadership

Abstract:

Information Technology (IT) enables challenges and opportunities for how enterprises organize themselves and how work unfolds in digital settings. The changes in technology, work, organizations, and humans’ mindset, call for new ways to discuss leadership. In these new digital settings, traditional leadership no longer holds. Instead, new forms of digital leadership are needed. In this paper we review the IS research perspective on digital leadership. We conduct a systematic literature review combined with a hermeneutical approach. We compare the findings from our literature review with a theoretical lens inspired by e-leadership. We find that IS research has an exclusive scope on strategic implications, leaving out topics such as followership and emotions. On the other hand, IS research contributes with exactly these issues of strategic leadership and business transformation to the digital leadership discussion. We contribute to IS research by defining digital leadership, proposing a theoretical lens of three levels of analysis of digital leadership, as well as paths for future research.

Reference (harvard):
Stana, R-AB, Fischer, LH & Nicolajsen, HW 2018, 'Review for future research in digital leadership', Paper presented at Information Systems Research Conference in Scandinavia (IRIS41), Århus, Denmark, 05/08/2018 - 08/08/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


The Dynamics of Transformation in the Development of Digital Services

Abstract:

Service providers are increasingly depending and using digital infrastructure and tools provided by digital platforms to transform their services and develop digital ones that meet the needs of heterogeneous end users. However, while there is an emerging literature of developing digital services, little is known about the dynamics of transformation. Using multiple cases of firms that develop digital services, the digital service taxonomy was synthesized to understand the dynamics of transformation in developing digital services. This study identifies five main dynamics: the services experience, the service process, the service capabilities, the service environment and the service delivery. Each of those dynamics and their associated factors is explored under the objectives of business, interaction and technology. This enables us to extend the existing literature on digital service development in particular and contributes to the research of digital innovation in general.

Reference (harvard):
Ghazawneh, A 2018, The Dynamics of Transformation in the Development of Digital Services. in Designing Digitalization (ISD2018 Proceedings). Lund University, Proceedings / International Conference on Information Systems Development (ISD), pp. 595, 27th International Conference on Information Systems Development, Lund, Sweden, 21/08/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Lund University
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Effect of Big Data and Analytics on Firm Performance: An Econometric Analysis Considering Industry Characteristics

Abstract:

The emergence of big data has stimulated enormous investments into business analytics solutions, but large-scale and reliable empirical evidence about the business value of big data and analytics (BDA) remains scarce. This article presents the results of an econometric study that analyzes the direction, sign, and magnitude of the relationship between BDA and firm performance based on objective measurements of BDA assets. Using a unique panel data set that contains detailed information about BDA solutions owned by 814 companies during the time frame from 2008 to 2014, on the one hand, and their financial performance, on the other hand, we estimate the relationship between BDA assets and firm productivity and find that live BDA assets are associated with an average of 3–7 percent improvement in firm productivity. Yet we also find substantial differences in returns from BDA when we consider the industry in which a firm operates. While firms in information technology-intensive or highly competitive industries are clearly able to extract value from BDA assets, we did not detect measurable productivity improvement for firms outside these industry groups. Taken together, our findings provide robust empirical evidence for the business value of BDA, but also highlight important boundary conditions.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Effects of the Quantification of Faculty Productivity: Perspectives from the Design Science Research Community

Abstract:

In recent years, efforts to assess faculty research productivity have become more focused on the measurable quantification of academic outcomes. For benchmarking academic performance, different ranking and rating lists have been developed that define what is regarded as high-quality research. While many scholars in IS consider lists such as the Senior Scholar’s Basket (SSB) to be good guidance, others who belong to less-mainstream groups of the discipline could perceive these lists as constraining. In this study, we analyze the perceived impact of the SSB on Information Systems (IS) academics working in sub-disciplines of IS and how it affected their research behavior. We explore perceptions of the Design Science Research (DSR) community, an exemplar sub-discipline, regarding the SSB and compare these with actual research outcomes. We found the DSR community felt a strong normative influence from the SSB. While the belief is that DSR research is difficult to publish in journals of the SSB, since it is not mainstream IS research, we actually show that the DSR community successfully published research in SSB journals, e.g., by changing their methodology. We conclude that lists, potentially perceived as constraining, can have a positive effect in shielding a discipline from others and guiding a community towards a certain goal, even if the perception of the community is different.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Paradoxical Effects of Blockchain Technology on Social Networking Practices

Abstract:

Blockchain technology is a promising, yet not well understood, enabler of large-scale societal and economic change. For instance, blockchain makes it possible for users to securely and profitably share content on social media platforms. In this study, we explore how blockchain enables and constrains social networking practices by means of an in-depth qualitative study of Steem, a major Blockchain Social Network (BSN). From that, we identify three paradoxical effects of BSN: 1) Freedom and Captivity, 2) Abundance and Scarcity, and 3) Peace and War. Via a dialectic synthesis of the three paradoxes, we theorize the effects of blockchain technology on social networking practices. We discuss theoretical implications for research on blockchain, social media, and online communities and define a path for research on BSN. We also discuss theoretical and practical implications by illustrating the paradoxical effects of using BSN and suggesting a ppropriate coping strategies.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The paradoxical effects of digital artefacts on innovation practices

Abstract:

Digital artefacts are increasingly used for supporting innovation practices, implying a growing need to better understand their role in different contexts. In this paper, we study how digital artefacts enable and constrain innovation practices by means of an in-depth, multi-year qualitative field study at a software firm. Analysing the usage of PowerPoint, as a dominant digital innovation artefact, we identify three paradoxes – conflicting yet interdependent tensions of digital artefacts in innovation practices: (1) Freedom and Captivity, (2) Clarity and Ambiguity, and (3) Scarcity and Abundance. Via a dialectic synthesis of the three paradoxes and an extension to modelling tools, we develop a substantive theory of the paradoxical effects of digital artefacts on innovation practices. We discuss theoretical implications for research on affordances and outline a path for research on IT paradoxes. We also offer practical implications by illustrating the paradoxical effects of using digital innovation artefacts and suggesting appropriate coping strategies.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The real real agile mindset

Abstract:

The adaption of agile methods in organizational context appears bridle. At the operational level, it refers to speed and iterations in product development and IT-projects. At the strategical level it refers to creating organizational ability to constant change course, while staying on track. Adopting an Agile Mindset is a deeper and more fundamental change that requires that the whole organization develop a deep understanding of its core purpose. Agile is often simplified and the essential characteristic and uniqueness with the agile is often lost. We claim that the reason why agile sometimes fails is a lack of understanding of the basic assumptions of the Agile Mindset and that it requires what we call the real real agile mindset that entails a deep understanding of doing agile, is caused by being agile. This has consequences for how to lead and manage the entire business, processes, planning, resource allocation and eventually how you structure your organization. In this conceptual paper, we foreground the basic assumptions beyond the agile mindset as described on two levels, the operational and the strategical.

Reference (harvard):
Fischer, LH & Stadager, TC 2018, The real real agile mindset: Understanding that doing agile goes hand in hand with being agile. in P Svejvig & M R.P. Hansen (eds), The Human in the projct. 1 edn, vol. 1, 8, Roskilde Universitetsforlag, pp. 105-114.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: Roskilde Universitetsforlag
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The role of social media for collective behaviour development in response to natural disasters

Abstract:

With the emergence of social media, user-generated content from people affected by disasters has gained significant importance. Thus far, research has focused on identifying categories and taxonomies of the types of information being shared among users during times of disasters. However, there is a lack of theorizing with the dynamics of and relationships between the identified concepts. In our current research, we applied probabilistic topic modelling approach to identify topics from Chennai disaster Twitter data. We manually interpreted and further clustered the topics into generic categories and themes, and traced their development over the days of the disaster. Finally, we build a process model to explore an emerging phenomenon on social media during a disaster. We argue that the conditions/activities such as collective awareness, collective concern, collective empathy and support are necessary conditions for people to feel, respond, and act as forms of collective behaviour.

Reference (harvard):
Mukkamala, AM & Beck, R 2018, The role of social media for collective behaviour development in response to natural disasters. in Proceedings of the European Conference on Information Systems. AIS Electronic Library (AISeL), 26th European Conference on Information Systems, Portsmouth, United Kingdom, 25/06/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Topic Modeling as a Strategy of Inquiry in Organizational Research: A Tutorial With an Application Example on Organizational Culture

Abstract:

Research has emphasized the limitations of qualitative and quantitative approaches to studying organizational phenomena. For example, in-depth interviews are resource-intensive, while questionnaires with closed-ended questions can only measure predefined constructs. With the recent availability of large textual data sets and increased computational power, text mining has become an attractive method that has the potential to mitigate some of these limitations. Thus, we suggest applying topic modeling, a specific text mining technique, as a new and complementary strategy of inquiry to study organizational phenomena. In particular, we outline the potentials of structural topic modeling for organizational research and provide a step-by-step tutorial on how to apply it. Our application example builds on 428,492 reviews of Fortune 500 companies from the online platform Glassdoor on which employees can evaluate organizations. We demonstrate how structural topic models allow to inductively identify topics that matter to employees and to quantify their relationship with employees' perception of organizational culture. We discuss the advantages and limitations of topic modeling as a research method and outline how future research can apply the technique to study organizational phenomena.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: E-pub ahead of print

See it on Pure


Towards Design Principles for Data-Driven Decision Making

Abstract:

Data-driven decision making (DDD) refers to organizational decision-making practices that emphasize the use of data and statistical analysis instead of relying on human judgment only. Various empirical studies provide evidence for the value of DDD, both on individual decision maker level and the organizational level. Yet, the path from data to value is not always an easy one and various organizational and psychological factors mediate and moderate the translation of data-driven insights into better decisions and, subsequently, effective business actions. The current body of academic literature on DDD lacks prescriptive knowledge on how to successfully employ DDD in complex organizational settings. Against this background, this paper reports on an action design research study aimed at designing and implementing IT artifacts for DDD at one of the largest ship engine manufacturers in the world. Our main contribution is a set of design principles highlighting, besides decision quality, the importance of model comprehensibility, domain knowledge, and actionability of results.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Translating telephone calls to spreadsheets

Abstract:

Public organizations increasingly seek to digitalize their services, and migrate citizens from traditional communication channels towards digital self-service channels. In Denmark, digital communication and self-service channels are mandatory for public organizations, citizens and businesses. Denmark has the highest share of citizens who use digital channels to interact with public authorities in the EU. However, the use of traditional channels remains high, and occurs among adopters and non-adopters of digital channels alike. Within the multichannel management stream of e-government research, there is a methodological gap in how knowledge can be generated on citizen multichannel behavior, and why citizens continue to use traditional channels. Practitioners need this knowledge to improve administrative efficiency and citizens’ satisfaction with digital services. Therefore, this paper presents a study of how scholars, practitioners, and caseworkers collaborated to generate data on citizen multichannel behavior. The study occurred in the public authority Udbetaling Danmark, where caseworkers periodically use an IT system to log incoming calls. First, a draft version of a classification scheme was created from co-listening to calls and contextual interviews with citizens. To ensure engagement and a common understanding of the classification categories, the scheme was co-developed with caseworkers in three iterations. Observations, joint discussions and interviews were used to uncover problems related to caseworkers’ understanding of the scheme, and identify technical and practical problems related to its use. With the new classification scheme, the share of logged calls increased from 10 - 50 percent to 90 - 95 percent. Moreover, the collaboration led to a closer understanding of citizens’ problems among the involved actors and a willingness for future collaboration to improve the services. This paper contributes to the multichannel management field of e-government and to practitioners by presenting a method for how knowledge can be generated on citizen multichannel behavior in collaboration with caseworkers.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Submitted

See it on Pure


Understanding Enterprise Architecture with Topic Modeling

Abstract:

The next 3 years will be more important than the last 50 due to the digital transformation across industries. Enterprise Architecture (EA), the discipline that should lead enterprise responses to disruptive forces, is far from ready to drive the next wave of change. The state of the art in the discipline is not clear and the understanding among researchers and practitioners is not aligned. To address these problems, we developed a topic model to help structure the field and enable EA to evolve coherently. In this preliminary study, we present the 360 identified topics in EA literature and their evolution over time. Our study supports and combines the findings from previous research and provides both a deeper analysis and more detailed findings.

Reference (harvard):
Nardello, M, Møller, C & Gøtze, J 2018, Understanding Enterprise Architecture with Topic Modeling: Preliminary Research based on Journal Articles. in Proceedings of the 20th International Conference on Enterprise Information Systems (ICEIS 2018). vol. 2, SCITEPRESS Digital Library, pp. 640-648, International Conference on Enterprise Information Systems, Funchal, Portugal, 21/03/2018.

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: SCITEPRESS Digital Library
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


User Attitudes and Support in Health Information Systems Implementation - the case of the Danish Sundhedsplatformen

Abstract:

The implementation of Health Information Systems (HIS) has been heralded as bringing numerous benefits to the healthcare sector. When implementing a HIS, the attitudes of the various users (nurses, doctors, admin people) towards the HIS can be influenced by a number of different factors. User support has proved to be one of the most important ones. Most recently, Sundhedsplatformen, one of the largest public HIS in Denmark, is being implemented in 18 hospitals across Zealand. In this context, we conducted 21 interviews at one of the major hospitals, Rigshospitalet, and qualitatively coded them. This allowed us to explore three archetypical groups of user attitudes toward Sundhedsplatformen: ‘Dedicated’, ‘Frustrated’ and ‘Despondent’. Further, we identified manifestations of insufficient user support on different levels. We clustered these elements into three levels of support: ‘Individual’, ‘Technological’ and ‘Organisational’. Reflecting on the manifestations of insufficient user support enables us to achieve a nuanced and holistic understanding of user support as an important adoption factor and further how user attitudes can be addressed when implementing HIS.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


User Involvement in Service Innovation Processes

Abstract:

This article presents the results of a study investigating user involvement in the idea generation phase of service innovation, and discusses advantages and limitations of such involvement. Specifically, the study compares the use of social media such as blogs and future workshops to generate idea for service innovations in the context of a research library. Our study shows that the blog is good in opening up for user contributions, while the future workshop involving users and employees is particularly good at qualifying and further developing ideas. The findings suggest therefore that methods for user involvement should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.

Reference (harvard):
Nicolajsen, HW, Sørensen, F & Scupola, A 2018, User Involvement in Service Innovation Processes. in Optimizing Current Practices in E-Services and Mobile Applications. Khosrow-Pour, M. (red.). . IGI global, pp. 42-61. https://doi.org/10.4018/978-1-5225-5026-6.ch003

Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher: IGI global
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


You'll Be Surprised - Digital Business Strategy as Driver of Organizational Innovativeness

Abstract:

The presence of digital infrastructures fundamentally changes market conditions, business and IT strategy, and consequently organizational structures. This research investigates how the concept of a digital business strategy leads to increased organizational innovativeness and firm performance. We demonstrate how IT capabilities contribute to organizational innovativeness and induce the CIO’s positive role for IT-enabled business innovation. By means of an online survey among 228 IT decision makers in knowledge-intensive industries in the U.S., the results reveal organizational innovativeness being significantly higher influenced by the IT knowledge of business employees in organizations giving the digital business strategy high importance, whereas the top management team IT knowledge plays a greater role when digital business strategy is given low priority. By this research, we deliver first results of consequences for organizations conducting a digital business strategy and contribute to the discussion on IT-enabled innovation, CIO leadership, and the increasing relevance of organization-wide IT capabilities.


Attributes:
Year: 2018
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


"Imagine that ..."

Abstract:

The topic of this paper is user ideation within front-end innovation. We present and discuss an approach which we refer to as “Imagine that. . . ”. With “Imagine that. . . ” users tell stories of how they imagine they will use a future IT system. The oral stories are captured online using a remote, unmoderated software tool. The distinguishing characteristics of the “Imagine that. . . ” approach are: (1) that the users ideate while on their own and therefore without being influenced by an interviewer/moderator and (2) that they come up with the design ideas and scenarios themselves rather than provide feedback on already developed design sketches, mock-ups, etc. The study contributes to the innovation literature by describing how and why narrative theory can be used to support the user’s ability to think creatively about future use. Our research also contributes to method development by showing that it is possible to obtain user input of relevance for the early stages of innovation in a fast, frugal way and unmoderated way.

Reference (harvard):
Nielsen, L, Madsen, S & Hansen, AV 2017, "Imagine that ...": How to Activate and Capture Users' Ability to Think Creatively about Future Use. in A Brem, R Puente-Diaz & M Agogué (eds), The Role of Creativity in the Management of Innovation: State of the Art and Future Research Outlook. vol. 27, World Scientific, pp. 271-285.

Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: World Scientific
Type: Book chapter
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


25 Years of CIO and IT Leadership – Revisiting Managerial Roles in Information Systems Research

Abstract:

Knowledge-intensive organizations are challenged by the digitization of business models and the need for IT knowledge throughout whole organizations. This changes the role of CIOs from a central IT leader towards a digitization ambassador for the whole organization. In this research, we develop and validate a multidimensional IT leadership roles construct, which is theoretically based on Mintzberg’s managerial roles. We empirically evolve the construct based on a quantitative survey among 228 CIOs in the U.S., where we assess the management roles of prior information systems research. Based on the empirical analysis, we add a new role definition. The result is an updated, comprehensive, and modernized IT leadership construct, that takes the role of the CIO not only as IT leader, but as central agency for developing a digital mindset in the top management team but also throughout the whole organization. Thus, we contribute with our research on IT leadership, IT capabilities, IT knowledge, and IT decision making and planning to 25 years of information systems research in that field.

Reference (harvard):
Wunderlich, N & Beck, R 2017, 25 Years of CIO and IT Leadership – Revisiting Managerial Roles in Information Systems Research. in PACIS 2017 PROCEEDINGS: 21st PACIFIC-ASIA CONFERENCE ON INFORMATION SYSTEMS. AIS Electronic Library (AISeL), Pacific Asia Conference on Information Systems (PACIS).

Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


A review of perspectives and challenges for international development in information and communication technologies

Abstract:

We provide an overview of the field of information and communication technologies for development (ICTD). This field is concerned with how information and communication technologies can be used to support poor and marginalized people in social, political and economic spheres. Through referring to seminal authors in ICT4D and its sub-fields, human–computer interaction for development (HCI4D) and participatory design for development (PD4D), we articulate the main themes, debates and challenges presented in this field. We conclude by arguing that communication challenges must be solved before technological ones: impact and success in ICT4D rely first and foremost on having a common and mutual understanding of needs, values and perspectives, which will determine whether and which technologies are needed.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


An enterprise social platform as a strategy tool-in-use to facilitate openness

Reference (harvard):
Baka, V 2017, 'An enterprise social platform as a strategy tool-in-use to facilitate openness', Paper presented at European Group for Organizational Studies, Copenhagen, Denmark, 06/07/2017 - 08/07/2017.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


An enterprise social platform as a strategy tool-in-use to facilitate openness


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Submitted

See it on Pure


An open-data approach for quantifying the potential of taxi ridesharing

Abstract:

Taxi ridesharing (TRS) is an advanced form of urban transportation that matches separate ride requests with similar spatio-temporal characteristics to a jointly used taxi. As collaborative consumption, TRS saves customers money, enables taxi companies to economize use of their resources, and lowers greenhouse gas emissions. We develop a one-to-one TRS approach that matches rides with similar start and end points. We evaluate our approach by analyzing an open dataset of > 5 million taxi trajectories in New York City. Our empirical analysis reveals that the proposed approach matches up to 48.34% of all taxi rides, saving 2,892,036 km of travel distance, 231,362.89 l of gas, and 532,134.64 kg of CO2 emissions per week. Compared to many-to-many TRS approaches, our approach is competitive, simpler to implement and operate, and poses less rigid assumptions on data availability and customer acceptance.


Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Beyond Crowd Judgments: Data-driven Estimation of Market Value in Association Football

Abstract:

Association football is a popular sport, but it is also a big business. From a managerial perspective, the most important decisions that team managers make concern player transfers, so issues related to player valuation, especially the determination of transfer fees and market values, are of major concern. Market values can be understood as estimates of transfer fees—that is, prices that could be paid for a player on the football market—so they play an important role in transfer negotiations. These values have traditionally been estimated by football experts, but crowdsourcing has emerged as an increasingly popular approach to estimating market value. While researchers have found high correlations between crowdsourced market values and actual transfer fees, the process behind crowd judgments is not transparent, crowd estimates are not replicable, and they are updated infrequently because they require the participation of many users. Data analytics may thus provide a sound alternative or a complementary approach to crowd-based estimations of market value. Based on a unique data set that is comprised of 4,217 players from the top five European leagues and a period of six playing seasons, we estimate players’ market values using multilevel regression analysis. The regression results suggest that data-driven estimates of market value can overcome several of the crowd's practical limitations while producing comparably accurate numbers. Our results have important implications for football managers and scouts, as data analytics facilitates precise, objective, and reliable estimates of market value that can be updated at any time.


Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Blockchain as Radical Innovation: A Framework for Engaging with Distributed Ledgers as Incumbent Organization

Abstract:

Blockchain is an emerging technology that is perceived as groundbreaking. However, blockchain presents incumbent organizations with significant challenges. How should they respond to the advent of this innovative technology, and how can they build the capabilities that are necessary to successfully engage with blockchain? In this case study, we analyze how an incumbent bank deals with the radical innovation of blockchain. We find that blockchain as an innovation is unique, because its transaction cost-lowering nature requires cooperation not only on an intra-organizational, but also on an inter-organizational level to fully leverage the technology. We develop a framework illustrating how the process of discovering, incubating, and accelerating with blockchain can look like. Our research is one of the first case studies in the area; shedding light on the organizational challenges of incumbents as they engage with blockchain. The paper provides a blueprint for business executives in their endeavor of embracing blockchain technology.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Blockchain Technology in Business and Information Systems Research


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Editorial
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Blockchain to Rule the Waves - Nascent Design Principles for Reducing Risk and Uncertainty in Decentralized Environments

Abstract:

Many decentralized, inter-organizational environments such as supply chains are characterized by high transactional uncertainty and risk. At the same time, blockchain technology promises to mitigate these issues by introducing certainty into economic transactions. This paper discusses the findings of a Design Science Research project involving the construction and evaluation of an information technology artifact in collaboration with Maersk, a leading international shipping company, where central documents in shipping, such as the Bill of Lading, are turned into a smart contract on blockchain. Based on our insights from the project, we provide first evidence for preliminary design principles for applications that aim to mitigate the transactional risk and uncertainty in decentralized environments using blockchain. Both the artifact and the first evidence for emerging design principles are novel, contributing to the discourse on the implications that the advent of blockchain technology poses for governing economic activity.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Conceptualizing smart service systems

Abstract:

Recent years have seen the emergence of physical products that are digitally networked with other products and with information systems to enable complex business scenarios in manufacturing, mobility, or healthcare. These “smart products”, which enable the co-creation of “smart service” that is based on monitoring, optimization, remote control, and autonomous adaptation of products, profoundly transform service systems into what we call “smart service systems”. In a multi-method study that includes conceptual research and qualitative data from in-depth interviews, we conceptualize “smart service” and “smart service systems” based on using smart products as boundary objects that integrate service consumers’ and service providers’ resources and activities. Smart products allow both actors to retrieve and to analyze aggregated field evidence and to adapt service systems based on contextual data. We discuss the implications that the introduction of smart service systems have for foundational concepts of service science and conclude that smart service systems are characterized by technology-mediated, continuous, and routinized interactions.

Reference (harvard):
Beverungen, D, Müller, O, Matzner, M, Mendling, J & vom Brocke, J 2017, 'Conceptualizing smart service systems', Electronic Markets, pp. 1-12.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Deutsche Bank: Pursuing Blockchain Opportunities (A)

Reference (harvard):

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Other contribution
Category: Education
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Deutsche Bank: Pursuing Blockchain Opportunities (A) and (B)

Reference (harvard):
Applegate, L, Beck, R & Müller-Bloch, C 2017, Deutsche Bank: Pursuing Blockchain Opportunities (A) and (B). Harvard Business School Teaching Note.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Other contribution
Category: Education
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Deutsche Bank: Pursuing Blockchain Opportunities (B)

Reference (harvard):

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Other contribution
Category: Education
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Developing International Personas

Abstract:

Personas have become a popular method in new product development. Personas have traditionally, and are still, primarily created to represent users from a single national culture at a time during the design process. This, however, is unsatisfactory for companies operating on a global market as they show an increasing interest in international personas. However, research on personas in a global context is limited. To address this gap, this paper provides an overview of extant research on international personas. Secondly, it presents an empirical study on challenges Danish IT companies experience when using the persona method to collect and present insights about their international users. A key finding in both the literature review and the empirical study was the ambiguity concerning the concept of culture. Therefore, the paper draws on theories about culture, and especially practice theory, to discuss how challenges related to perceptions of culture and intercultural communication might be overcome when working with international personas. In particular, it is suggested that the persona method could benefit from creating narratives that focus more on the similar practices enacted by international users and less on perceived differences in national culture.


Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Do we have to Include HCI Issues in Clinical Trials of Medical Devices?

Abstract:

Digital devices play an important role in medical treatment and will in the future play a larger role in connection to cures of health-related issues. Traditionally medicine has been tested by clinical double blind, randomized trials to document the efficacy and safety profile. When it comes to the use of digital devices in treatments the protocols from the field of medicine is adopted. The question is whether or not this evidence based approach is useful when dealing with digital devices and whether the understanding of the efficiency of a treatment can be obtained without also looking at usability and lifestyle issues. Based on a case study of epilepsy, a literature study of protocols for investigating treatments using digital medical devices, the set-up of studies, the design of a current protocol for clinical trials, and finally preliminary results, we discuss if clinical trials have to include usability studies to determine if a treatment is effective.

Reference (harvard):
Nielsen, L, Christensen, LR & Sabers, A 2017, Do we have to Include HCI Issues in Clinical Trials of Medical Devices? – A Discussion. in OzCHI '17, Proceedings of the 29th Australian Conference on Computer-Human Interaction: November 28-December 1, 2017, Brisbane, QLD, Australia. Association for Computing Machinery, Brisbane, pp. 352-355, OZCHI17, Brisbane, QLD, , Australia, 28/11/2017. https://doi.org/10.1145/3152771.3156135

Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Enterprise Architecture Management: Toward a Taxonomy of Applications

Abstract:

Despite the growing interest in enterprise architecture management, researchers and practitioners lack a shared understanding of its applications in organizations. Building on findings from a literature review and eight case studies, we develop a taxonomy that categorizes applications of enterprise architecture management based on three classes of enterprise architecture scope. Organizations may adopt enterprise architecture management to support IT strategy formation, planning and implementation; facilitate business strategy planning and implementation; or further complement the business strategy formation process. The findings challenge the traditional IT-centric view of enterprise architecture management application and suggest enterprise architecture management as an approach that could support consistent design and evolution of an organization as a whole.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


From Process to Practice: Towards a Practice-Based Model of Digital Innovation

Abstract:

The ongoing digitalization of many corporate functions, including the innovation process, brings about fundamental changes that urge us to rethink established theories. Facilitating digital innovation requires a deep understanding of the actual practices that are carried out by innovating people with the help of artifacts. In this paper, we study the use of artifacts and illustrate their different roles in the underlying innovation practices to provide rich insights into digital innovation from a practice perspective. Grounded in a nearly three year-long, qualitative case study at two Swiss software companies and an extensive set of empirical data, this paper conceptualizes four interrelated digital innovation practices, namely making sense of an idea, aligning mental models, negotiating solution paths, and crafting an idea. We suggest a practice-based model of digital innovation, specify a set of practices for enabling digital innovation in organizations, and clarify the role of artifacts in digital innovation practices.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


Human work interaction design meets international development

Abstract:

Over the last decade, empirical relationships between work domain analysis and HCI design have been identified by much research in the field of Human Work Interaction Design (HWID) across five continents. Since this workshop takes place at the Interact Conference in Mumbai, there is a unique opportunity to observe technology-mediated innovative work practices in informal settings that may be related to the notion of International Development. In this unique context, this workshop proposes to analyze findings related to opportunities for design research in this type of work domains: a) human-centered design approaches for specific work domains (workplaces, smart workplaces); b) visions of new roles for workplaces that enhance both work practice and interaction design. In order to do this, participants engage with field trips, gather data and discuss their experience at the workshop on the following day.

Reference (harvard):
Campos, P, Clemmensen, T, Barricelli, BR, Abdelnour-Nocera, J, Lopes, A & Goncalves, F 2017, Human work interaction design meets international development. in Human-Computer Interaction – INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Springer, Lecture Notes in Computer Science, vol. 10516, pp. 531-532. https://doi.org/10.1007/978-3-319-68059-0

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Integrating and reconfiguring external competences within the automotive ecosystem: A case study of Volvo Cars

Reference (harvard):
Romanova, G, Rosenmejer , K & Baka, V 2017, 'Integrating and reconfiguring external competences within the automotive ecosystem: A case study of Volvo Cars', Paper presented at World Open Innovation Conference, San Francisco , United States, 13/12/2017 - 15/12/2017.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


IS Research and Policy: Notes From the 2015 ICIS Senior Scholar’s Forum

Abstract:

Based on the International Conference on Information Systems’ (ICIS) 2015 senior scholars’ forum, we provide insights on the role and opportunities of IS researchers in shaping policy.

Reference (harvard):

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


IT on the Shop Floor - Challenges of the Digitalization of manufacturing companies

Abstract:

A new generation of information technology (IT), promises significant benefits for manufacturing companies in their daily work. However, the companies are rather slow in taking advantage of the opportunities offered by the current wave of digitalization. This paper starts with an overview of emerging sociotechnical trends in manufacturing. We discuss technology as catalyser of this transformation process and its impact on individual and organisational levels. The intense collaboration with six manufacturing companies in a European project allowed us to identify and further specify four digital challenges: 1) Digitally augmented human work, 2) Worker-centric knowledge sharing, 3) Self-learning manufacturing workplaces, and 4) In-situ mobile learning. The four digital challenges illustrate how companies (can) embrace emerging sociotechnical trends in manufacturing and thus contribute to a better understanding of the changing role of IT on the Shop Floor.

Reference (harvard):
Richter, A, Vodanovich, S, Steinhüser, M & Hannola, L 2017, IT on the Shop Floor - Challenges of the Digitalization of manufacturing companies. in 30 th Bled eConference Digital Transformation: Form Connecting Things to Transforming Our Lives. University of Maribor Press, pp. 483-500.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: University of Maribor Press
Type: Article in proceedings
Category: Research
Language: Undefined/Unknown
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Knowledge Management without Management -- Shadow IT in Knowledge-intensive Manufacturing Practices

Abstract:

The voluntary use of private device by employees without formal approval of the IT department, commonly termed Shadow IT, is an increasingly widespread phenomenon. In this paper, we study the role of private smartphones (and related applications like WhatsApp) in knowledge-intensive practices in the manufacturing domain. With an in-depth case study based on data gained from observations and interviews, we are able to empirically illustrate why workers use their private smartphones (contrary to company guidelines) and how they find significant gains of productivity by using the ‘forbidden’ applications. Our study contributes to knowledge management research by showing how private IT use can change existing knowledge management practices. At the same time, we are able to give rich insights into the rise of Shadow IT in a manufacturing context which takes place in a selforganised way without knowledge of the management. This enables us to take a step towards a knowledge management strategy perspective on Shadow IT.

Reference (harvard):
Steinhueser, M, Waizenegger, L, Vodanovich, S & Richter, A 2017, Knowledge Management without Management -- Shadow IT in Knowledge-intensive Manufacturing Practices. in Proceedings 25th European Conference on Information Systems (ECIS 2017). AIS Electronic Library (AISeL), pp. 1647-1662.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: Undefined/Unknown
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Learning HCI Across Institutions, Disciplines and Countries: A Field Study of Cognitive Styles in Analytical and Creative Tasks

Abstract:

Human-computer interaction (HCI) is increasingly becoming a subject taught in universities around the world. However, little is known of the interactions of the HCI curriculum with students in different types of institutions and disciplines internationally. In order to explore these interactions, we studied the performance of HCI students in design, technology and business faculties in universities in UK, India, Namibia, Mexico and China who participated in a common set of design and evaluation tasks. We obtained participants' cognitive style profiles based on Allinson and Hayes scale in order to gain further insights into their learning styles and explore any relation between these and performance. We found participants' cognitive style preferences to be predominantly in the adaptive range, i.e. with combined analytical and intuitive traits, compared to normative data for software engineering, psychology and design professionals. We further identified significant relations between students' cognitive styles and performance in analytical and creative tasks of a HCI professional individual. We discuss the findings in the context of the distinct backgrounds of the students and universities that participated in this study and the value of research that explores and promotes diversity in HCI education.

Reference (harvard):
Abdelnour-Nocera, J, Clemmensen, T & Guimaraes, TG 2017, Learning HCI Across Institutions, Disciplines and Countries: A Field Study of Cognitive Styles in Analytical and Creative Tasks. in R Bernhaupt, G Dalvi, A Joshi, D K. Balkrishan, J O'Neill & M Winckler (eds), Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Springer, Lecture Notes in Computer Science, vol. 10516, pp. 198-217, 16th IFIP TC 13 International Conference - INTERACT 2017, Mumbai, India, 25/09/2017. https://doi.org/10.1007/978-3-319-68059-0_13

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Modelling Cooperative Work at a Medical Department

Abstract:

Based on ethnographic fieldwork, and the modelling of work processes at a medical department, this paper considers some of the opportunities and challenges involved in working with models in a complex work setting. The paper introduces a flexible modelling tool to CSCW, called the DCR Portal, and considers how it may be used to model complex work settings collaboratively. Further, the paper discusses how models created with the DCR portal may potentially play a key role in making a cooperative work ensemble appreciate, discuss and coordinate key interdependencies inherent to their cooperative work practices.

Reference (harvard):
Christensen, LR & Hildebrandt, T 2017, Modelling Cooperative Work at a Medical Department. in C&T '17 Proceedings of the 8th International Conference on Communities and Technologies. Association for Computing Machinery, pp. 46-55, 8th International Conference on Communities and Technologies, Troyes, France, 26/06/2017. https://doi.org/10.1145/3083671.3083682

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


New Channels, New Possibilities

Abstract:

In this contribution we discuss the characteristics of what we call the fourth generation of public sector service channels: social robots. Based on a review of relevant literature we discuss their characteristics and place into multi-channel models of service delivery. We argue that social robots is not one homogenous type of channels, but rather breaks down in different (sub)types of channels, each with different characteristics and possibilities to supplement and/or replace existing channels. Given the variety of channels, we foresee challenges in incorporating these new channels in multi-channel models of service delivery. This is especially relevant given the current lack of evaluations of such models, the broad range of channels available, and their different stages of deployment at governments around the world. Nevertheless, social robots offer an potentially very relevant addition to the service level landscape.

Reference (harvard):
Pieterson, W, Ebbers, W & Østergaard Madsen, C 2017, New Channels, New Possibilities: A typology and classification of social robots and their role in multi-channel public service delivery. in International Conference on Electronic Government . vol. 16, Springer, Berlin, Lecture Notes in Computer Science, vol. 10428, pp. 47-59. https://doi.org/10.1007/978-3-319-64677-0_5

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Organizational Learning Supported by Reference Architecture Models: Industry 4.0 Laboratory Study

Abstract:

The wave of the fourth industrial revolution (Industry 4.0) is bringing a new vision of the manufacturing industry. In manufacturing, one of the buzzwords of the moment is "Smart production". Smart production involves manufacturing equipment with many sensors that can generate and transmit large amounts of data. These data and information from manufacturing operations are however not shared in the organization. Therefore the organization is not using them to learn and improve their operations. To address this problem, the authors implemented in an Industry 4.0 laboratory an instance of an emerging technical standard specific for the manufacturing industry. Global manufacturing experts consider the Reference Architecture Model Industry 4.0 (RAMI4.0) as one of the corner stones for the implementation of Industry 4.0. The instantiation contributed to organizational learning in the laboratory by collecting and sharing up-to-date information concerning manufacturing equipment. This article discusses and generalizes the experience and outlines future research directions.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Persona Generation from Aggregated Social Media Data

Abstract:

We develop a methodology for persona generation using real time social media data for the distribution of products via online platforms. From a large social media account containing more than 30 million interactions from users from 181 countries engaging with more than 4,200 digital products produced by a global media corporation, we demonstrate that our methodology can first identify both distinct and impactful user segments and then create persona descriptions by automatically adding pertinent features, such as names, photos, and personal attributes. We validate our approach by implementing the methodology into an actual working system that leverages large scale online user data for generation of persona descriptions. We present the overall methodological approach, data analysis process, and system development. Findings show this method can develop believable personas representing real groups of people using real-time online user data. Results have implications for those distributing products via online platforms.

Reference (harvard):
Jung, S-G, An, J, Kwak, H, Ahmad, M, Nielsen, L & Jansen, BJ 2017, Persona Generation from Aggregated Social Media Data. in Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems . Association for Computing Machinery, Denver, Colorado, pp. 1748-1755, ACM CHI2017, Denver, Colorado, United States, 06/05/2017. https://doi.org/10.1145/3027063.3053120

Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Presence of Social Presence during Disasters

Abstract:

During emergencies, affected people use social media platforms for interaction and collaboration. Social media is used to ask for help, provide moral support, and to help each other, without direct face-to-face interactions. From a social presence point of view, we analyzed Twitter messages to understand how people cooperate and collaborate with each other during heavy rains and subsequent floods in Chennai, India. We conducted a manual content analysis to build social presence classifiers comprising intimacy and immediacy concepts which we used to train a machine learning approach to subsequently analyze the whole dataset of 1.65 million tweets. The results showed that the majority of the immediacy tweets are conveying the needs and urgencies of affected people requesting for help. We argue that during disasters, the online social presence creates a sense of responsibility and common identity among the social media users to participate in relief activities.

Reference (harvard):
Mukkamala, AM & Beck, R 2017, Presence of Social Presence during Disasters. in Pacific Asia Conference on Information Systems: PACIS 2017 Proceedings. Association for Information System, Pacific Asia Conference on Information Systems (PACIS).

Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: Association for Information System
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


Pursuing Digitalization in the Public Sector through Collaborative Public-Private Agile Service Innovation


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Other contribution
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Shaping the Enterprise By Design

Abstract:

Too often, ambitious service design initiatives that require complex enterprises to change fall short of delivering on their intended outcomes.

Reference (harvard):
Gøtze, J & Guenther, M 2017, 'Shaping the Enterprise By Design', Touchpoint, vol. 8, no. 3, pp. 18-23.

Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher:
Type: Journal article
Category: Communication
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Social Media for Disaster Situations: Methods, Opportunities and Challenges

Abstract:

During disasters people start using social media as a platform to share and disseminate real-time disaster information to wider audiences. In order to understand the type of information that is being shared during disasters and how communities are using the technologies to respond to the disasters, we analyze two-different case studies on natural disasters using Twitter as a platform for gathering and sharing information. In both the case studies, we applied different content analysis methods, both manual and automated, to analyze the valuable information from the user-generated content produced during disaster situations. Based on our findings, we argue that social media platforms are facilitating collective level situation awareness among people and valuable information for disaster management agencies. However, in order to integrate social media in organizational work routines and processes, understanding the opportunities along with challenges is a key.

Reference (harvard):

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: IEEE
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments

Abstract:

Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during the INTERACT ‘field trip plus workshop’. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from with the local context.

Reference (harvard):
Abdelnour-Nocera, J, Nielsen, L, Christensen, LR & Clemmensen, T 2017, Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments. in The 16th IFIP TC13 International Conference on Human–Computer Interaction. Springer, Lecture Notes in Computer Science, pp. 254-262.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Spilleregler i forandring – anvendelse af blogs til onlinediskussioner indenfor videregående uddannelse

Reference (harvard):
Nicolajsen, HW 2017, Spilleregler i forandring – anvendelse af blogs til onlinediskussioner indenfor videregående uddannelse. in B Blaagaard, C Dindler & R Mette Marie (eds), Studier i kommunikation. Aalborg Universitetsforlag, Aalborg.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Aalborg Universitetsforlag
Type: Book chapter
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Technology-driven Changes in the Economy

Reference (harvard):
Beck, R 2017, Technology-driven Changes in the Economy. in The Routledge Companion to Management Information Systems. RoutledgeFalmer, Abingdon.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: RoutledgeFalmer
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

See it on Pure


The concept of mindfulness in information systems research: A multi-dimensional analysis

Abstract:

The concept of mindfulness has garnered increasing attention during the last decade. Initially proposed within the scope of Information Systems (IS) research as a means of creating a deeper knowledge foundation for decision making regarding information technology (IT) innovations, it soon became broadly applied throughout IS research. To gain a better understanding of the evolved diversity of this concept, this paper reviews and analyzes extant IS research by means of (a) the investigated IS themes, (b) the purpose of using the concept, (c) the level of application of the concept, and (d) the tendency to focus either on mindfulness, mindlessness, or both. By synthesizing research findings, we derive a high-level IS mindfulness theory. We then propose future research opportunities, such as the explanation of the relationships between different levels of mindfulness, applying mindfulness to bridge the different phases of the software development process, and identification of guidelines for designing information systems that facilitate mindfulness. As the first review on the application of mindfulness in IS research, we contribute to the overall understanding of mindfulness and address the four abovementioned dimensions from which mindfulness emerges in order to demonstrate that mindfulness provides a meaningful platform for generating knowledge.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Development of a Temporal Information Dictionary for Social Media Analytics

Abstract:

Dictionaries have been used to analyse text even before the emergence of social media and the use of dictionaries for sentiment analysis there. While dictionaries have been used to understand the tonality of text, so far it has not been possible to automatically detect if the tonality refers to the present, past, or future. In this research, we develop a dictionary containing time-indicating words in a wordlist (T-wordlist). To test how the dictionary performs, we apply our T-wordlist on different disaster related social media datasets. Subsequently we will validate the wordlist and results by a manual content analysis. So far, in this research-in-progress, we were able to develop a first dictionary and will also provide some initial insight into the performance of our wordlist.

Reference (harvard):
Mukkamala, AM & Beck, R 2017, The Development of a Temporal Information Dictionary for Social Media Analytics. in International Conference on Information Systems (ICIS). Association for Information System.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Information System
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Impact of Content, Context, and Creator on User Engagement in Social Media Marketing

Abstract:

Social media has become an important tool in establishing relationships between companies and customers. However, creating effective content for social media marketing campaigns is a challenge, as companies have difficulty understanding what drives user engagement. One approach to addressing this challenge is to use analytics on user-generated social media content to understand the relationship between content features and user engagement. In this paper we report on a quantitative study that applies machine learning algorithms to extract textual and visual content features from Instagram posts, along with creator-and context-related variables, and to statistically model their influence on user engagement. Our findings can guide marketing and social media professionals in creating engaging content that communicates more effectively with their audiences.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Industry 4.0 Journey: Start the Learning Journey with the Reference Architecture Model Industry 4.0

Abstract:

The wave of the fourth industrial revolution (Industry 4.0) is breaking on manufacturing companies. In manufacturing, one of the buzzwords of the moment is "Smart production". Smart production involves manufacturing equipment with many sensors that can generate and transmit large amounts of data. Data and information from manufacturing operations are however not used by most manufacturing companies and this impedes organizational learning. To address this problem, the authors applied in a Smart Production Laboratory the International Electrotechnical Commission (IEC) Reference Architecture Model Industry 4.0 (RAMI4.0) standard for Smart production. The instantiation contributed to organizational learning in the laboratory by collecting and sharing up-to-date information concerning manufacturing equipment.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Time for Climate Change: Leadership, IT Climate, and their Impact on Organizational Performance

Abstract:

Information systems (IS) have become essential for operating firms successfully. How to align business and information technology (IT) executives to increase organizational output has been widely discussed in literature. This research focusses on pre-requisites and consequences of a positive IT climate in organizations where the need for deep IT and business knowledge is constantly increasing. We shed light on how organizational leaders, both from business and IT, influence a positive organizational IT climate by IT leadership and subsequently, how an organizational IT climate affects strategic alignment and firm performance. By applying a two steps approach, this study evaluates the results of a survey among 322 IT decision makers in the U.S. working in knowledge intensive and less knowledge intensive industries. Our findings illustrate that IT leadership and IT climate differ between the two groups, and can confirm organization wide firm IS knowledge as a strategically important resource to achieve organizational performance.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Two Sides of the Same Coin? - The Effects of Hierarchy Inside and Outside Enterprise Social Networks

Abstract:

With more companies using Enterprise Social Networks (ESN) for employee communication and collaboration, the influence of ESN on organizational hierarchies has been subject of discussions in science and practice. Conversely, the question if formal hierarchies affect interaction inside ESN and outside (i.e., personal interaction or interaction via traditional media) in the same way has not yet been addressed. The aim of our research is to analyse those hierarchical effects. By contrasting a rich dataset comprising two years of communication and collaboration inside an ESN with data from an online survey, we found significant differences between the hierarchical effects inside and outside the ESN and their impact on communication and collaboration. Although our findings indicate significant impact of formal hierarchy, we found it to be weaker inside the ESN. We conclude that interaction inside ESN is more inclusive and balanced across hierarchical levels.


Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Value co-creation in the digital factory – The empowered role of shop floor workers

Abstract:

The current wave of digitalization has important implications for manufacturing companies. In this article, we suggest applying the theoretical lens of value co-creation as a comprehensive approach to explore the potential of digitalization trends. We use it to identify the potential of better integrating shop floor workers in the shaping of digital solutions and managerial actions. Insights from two case examples show how improved consideration of cognitive needs and the provision of opportunities for social connection to a community of workers makes them feel more valued, confident, empowered and integrated. This can balance other forms of frustrations and negative emotions, leading to a better perception of the overall relationship experience at the shop floor.

Reference (harvard):
Richter, S, Richter, A & Trier, M 2017, Value co-creation in the digital factory – The empowered role of shop floor workers. in ACIS 2017 - 28th Australasian Conference on Information Systems. Australasian Conference on Information Systems.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: Australasian Conference on Information Systems
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Value Creation in Digital Service Platforms

Abstract:

Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.

Reference (harvard):
Ghazawneh, A & Mansour, O 2017, Value Creation in Digital Service Platforms. in The 28th Australasian Conference on Information Systems., 95, University of Tasmania, pp. 1, The 28th Australasian Conference on Information Systems, Hobart, Australia, 03/12/2017.

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: University of Tasmania
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


We've got the power - the relevance of IT leadership and organizational IT capabilities in the fully digitized business era

Abstract:

Modern information technologies allow for an ever increasing digitization of business processes in various industries around the globe. This requires an organization-wide digital mindset and IT capabilities to react agile in turbulent business environments. Which enabling role CIOs have to develop IT capabilities as necessary predecessor to develop organization-wide strategic IT alignment is still unclear. How strategic IT alignment as means to react to rapid market changes can be achieved as consequence of organization-wide capabilities has not been answered yet. In this research, we capture individual and organizational factors characterizing the CIO position and combine them with two preliminary stages of IT competencies, IT infrastructure and IT capabilities, in a single nomological net to identify their influence on strategic IT alignment. Evaluating the results by means of a broad sample collected within a survey among 141 IT-decision makers in the U.S., our partial least squares analysis supports most of our hypotheses, notably verifying the influence of CIOs on organizational structures and strategic IT alignment, therefore fully mediated by IT capabilities. Building on Mintzberg, we propose strengthening the CIO leadership position furthermore throughout the entire organization to cope with the challenges arising from the ongoing digitization of business processes.


Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


When Prototyping Meets Storytelling. Practices and Malpractices in Innovating Software Firms

Abstract:

Storytelling is an important but often underestimated practice in software engineering. Whereas existing research widely regards storytelling as creating a common understanding between developers and users, we argue that storytelling and prototyping are intertwined practices for innovators to persuade decision makers. Based on a two-year qualitative case study in two innovating software firms, we identify and dialectically examine practices of storytelling and prototyping. Our study implies that storytelling and prototyping should be integrated together into software engineering methods.

Reference (harvard):
Ciriello, R, Richter, A & Schwabe, G 2017, When Prototyping Meets Storytelling. Practices and Malpractices in Innovating Software Firms. in 2017 IEEE/ACM 39th International Conference on Software Engineering (ICSE), Proceedings. IEEE, pp. 163-172, 39th International Conference on Software Engineering (ICSE2017), Buenos Aires, Argentina, 20/05/2017. https://doi.org/10.1109/ICSE-SEIP.2017.24

Attributes:
Year: 2017
Organizational Unit: Business IT
Confidential: No
Publisher: IEEE
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Who are your users?

Abstract:

One of the reasons for using personas is to align user understandings across project teams and sites. As part of a larger persona study, at Al Jazeera English (AJE), we conducted 16 qualitative interviews with media producers, the end users of persona descriptions. We asked the participants about their understanding of a typical AJE media consumer, and the variety of answers shows that the understandings are not aligned and are built on a mix of own experiences, own self, assumptions, and data given by the company. The answers are sometimes aligned with the data-driven personas and sometimes not. The end users are divided in two groups: news producers who have little interest in having data-based insights of news consumers and producers for social media platforms who have more interest in this information.

Reference (harvard):
Nielsen, L, Salminen, J, Jung, S-G, Kwak, H, An, J & Jansen, BJ 2017, Who are your users? Comparing media professionals’ preconception of users to data-driven personas. in OZCHI '17 Proceedings of the 29th Australian Conference on Computer-Human Interaction. Association for Computing Machinery, ACM International Conference Proceeding Series, pp. 602-606 , OZCHI17, Brisbane, QLD, , Australia, 28/11/2017. https://doi.org/10.1145/3152771.3156178

Attributes:
Year: 2017
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


A critique of personas as representations of "the other" in cross-cultural technology design

Abstract:

A literature review on cross-cultural personas reveals both, a trend in projects lacking accomplishment and personas reinforcing previous biases. We first suggest why failures or incompleteness may have ensued, while then we entice a thoughtful alteration of the design process by creating and validating personas together with those that they embody. Personas created in people's own terms support the design of technologies by truly satisfying users' needs and drives. Examining the experiences of those working "out there", and our practises, we conclude persona is a vital designerly artefact to empowering people in representing themselves. A persona-based study on User-Created Persona in Namibia contrasts the current persona status-quo via an ongoing co-design effort with urban and rural non-designers. However we argue persona as a design device must ease its implicit colonial tendency to and impulses in depicting "the other". Instead we endorse serenity, mindfulness and local enabling in design at large and in the African context in particular.

Reference (harvard):
Cabrero, DG, Winschiers-Theophilus, H & Abdelnour-Nocera, J 2016, A critique of personas as representations of "the other" in cross-cultural technology design. in AfriCHI'16 Proceedings of the First African Conference on Human Computer Interaction. Association for Computing Machinery, pp. 149-154, Africhi Conference 2016, Nairobi, Kenya, 21/11/2016. https://doi.org/10.1145/2998581.2998595

Attributes:
Year: 2016
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Bitcoin Democracy: Distributed Digital Code as Law in Institutional Change

Reference (harvard):
Andersen, JV 2016, 'Bitcoin Democracy: Distributed Digital Code as Law in Institutional Change', Paper presented at KIN Conference on Organising for Digital Innovation, Amsterdam, Netherlands, 17/03/2016.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Blockchain – The Gateway to Trust-Free Cryptographic Transactions

Abstract:

Recently, the Bitcoin-underlying blockchain technology gained prominence as a solution that offers the realization of distributed trust-free systems, where economic transactions are guaranteed by the underlying blockchain. We are still at an early stage and thus require a deeper understanding of how the blockchain potentials can be realized, and what are the opportunities and challenges in so doing. Following a design science approach, we developed a proof of concept prototype that has the potential to replace a trust-based coffee shop payment solution that is based on an analogue, pre-paid punch card solution. The demonstrator provides a starting point to evaluate the strengths and weaknesses of the blockchain technology when replacing a trust-based by a trust-free transaction system. We conclude that the secure and trust-free blockchain-based transaction has the potential to change many existing trust-based transaction systems, but that scalability issues, costs, and volatility in the transaction currency are hindrances.

Reference (harvard):
Beck, R, Stenum Czepluch, J, Lollike, N & Malone, S 2016, Blockchain – The Gateway to Trust-Free Cryptographic Transactions. in Twenty-Fourth European Conference on Information Systems (ECIS), İstanbul,Turkey, 2016. Springer Publishing Company, pp. 1-14, 24th European Conference on Information Systems, Istanbul, Turkey, 12/06/2016.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: Springer Publishing Company
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Co-creating an open platform at the local governance level: How openness is enacted in Zambia

Abstract:

The open mode of thinking, acting and being has been associated with liberating, participatory and collaborative arrangements that have prompted us to redefine how research, science, innovation and citizenship are to be conceived. In an era where much is said about the ‘open society’ and open innovation, looking at the interplay between involvement, technology and social good becomes of particular importance and interest. Having employed an action research approach, we examine how actors have enacted an open technology at the local governance level in a town in Zambia. Our interest is in how the different groups of local people have co-created the technology through multiple negotiations, organizational forms and institutional arrangements. Being theoretically inspired by the ‘technology enactment framework’, we propose an approach for framing the design of participatory technology projects at the local governance level, with implications for both theory and practice.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Colocation as a hybrid ICT sourcing strategy to improve operational agility

Abstract:

Fast access to communication networks and the availability of high-performance information and com-munication technology (ICT) infrastructures is indis-pensable for accelerating business transactions. Yet with increased environmental volatility, companies need to become more agile in identifying and responding to market- and technology-based challenges. Accordingly, a responsive and high-performance ICT infrastructure remains a top priority for firms. Thus, new ICT sourcing strategies may lead to significant competitive advantages, especially in dynamic business environments. This article analyzes a hybrid ICT sourcing strategy called colocation that allows firms to operate their own ICT resources in facilities of special-ized data center providers. Grounded in the theory of dynamic capabilities, we theorize and empirically ex-amine how colocation and top management support enable firms to improve their operational agility in the presence of environmental turbulence.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Create room for the essentials - by sourcing the non-essentials

Reference (harvard):
Alaranta, M & Fischer, LH 2016, Create room for the essentials - by sourcing the non-essentials: IT Outsourcing at Novozymes. in N Bjoern-Andersen (ed.), Cases on IT Leadership. Samfundslitteratur.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: Samfundslitteratur
Type: Book chapter
Category: Education
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Digitalizing Labor Intensive Services

Reference (harvard):
Nicolajsen, HW & Tjørnehøj, G 2016, 'Digitalizing Labor Intensive Services', Paper presented at ICIS 2016: Workshop on Service Science, Dublin, Ireland, 11/12/2016 - 14/12/2016.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Disaster management and social media use for decision making by humanitarian organizations

Abstract:

In times of a crisis, disasters or extreme events, affected people use social media solutions to share information about the situation. Hence, the use of this information for supporting humanitarian operations is becoming a valuable source to develop a real time understanding about the situation even before they arrive at the ground. From a scholarly perspective, the use of social media management during and after a disaster has hit has been researched, but no special focus has been given to the needs of humanitarian organizations and how their management phases can be supported by social media analytics in real time. In this research, we will identify the few papers that have been concerned with this topic and will apply a theoretical lens from disaster management to investigate viable areas where social media research can support humanitarian organization in the different phases of disaster response.

Reference (harvard):
Mukkamala, AM & Beck, R 2016, Disaster management and social media use for decision making by humanitarian organizations. in Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS 2016); Kauai, Hawaii, USA. IEEE Communications Society, Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 1379 - 1385. https://doi.org/10.1109/HICSS.2016.174

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: IEEE Communications Society
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Disentangling the Relationship Between the Adoption of In-Memory Computing and Firm Performance

Abstract:

Recent growth in data volume, variety, and velocity led to an increased demand for high-performance data processing and analytics solutions. In-memory computing (IMC) enables organizations to boost their information processing capacity, and is widely acknowledged to be one of the leading strategic technologies in the field of enterprise systems. The majority of technology vendors now have IMC technologies in their portfolio, and the interest of companies in adopting such solutions in order to benefit from big data is increasing. Although there is first research on the business value of IMC in the form of case studies, there is a lack of large-scale quantitative evidence on the positive effect of such solutions on firm performance. Based on a unique panel data set of IMC adoption information and financial firm performance data for a sample of companies from the Fortune 500 list this study aims at explaining the relationship between the adoption of IMC solutions and firm performance. In this research-in-progress paper we discuss the theoretical background of our work, describe the proposed research design, and develop five hypotheses for later testing. Our work aims at contributing to the research streams on IT business value and business analytics by helping to better understand the nature of the interdependencies between IMC adoption and firm performance.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Enhancing Disaster Management Through Social Media Analytics To Develop Situation Awareness: What Can Be Learned From Twitter Messages About Hurricane Sandy?

Abstract:

Twitter became an important channel to contribute and consume all kinds of information, especially in times of disasters, when people feel the need for fast, real-time flows of information. Given the wealth of information Twitter provides, that information can be used by practitioners and researchers alike to study what people affected by a disaster talk about, e.g., to develop a situation awareness and to coor- dinate disaster management accordingly. In our research, we analyze 11 million tweets that deal with hurricane Sandy, one of the strongest hurricanes that ever hit the US east coast in 2012. First, we extract the tweets by narrowing down the hurricane affected path along the US east coast, based on geo-spatial information. Further, drawing on the situation awareness literature and previous coding schemes, we analyze the nature and characteristics of the tweets. Our research reveals that there are significantly more tweets from original sources than from secondary sources and that individuals tend to share valuable personal experiences and observations at the time of disasters. In analyzing those individual level perceptions, we illustrate how one can generate situation awareness at the collective level. This situation awareness will enhance the decision-making of disaster management agencies at the time of uncertain and volatile situations.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library (AISeL)
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Etik på spil

Reference (harvard):
Dupret, K, Lildal-Granås, T & Pries-Heje, L 2016, Etik på spil. in P Hagedorn-Rasmussen, J Pries-Heje, K Bødker, S Elsborg & J Scheuer (eds), Robust organisationsforandring: Design og implementering i orkanens øje. 1 edn, Samfundslitteratur, Frederiksberg, pp. 203-218.

Attributes:
Year: 2016
Organizational Unit: Technology Innovation Management and Entrepreneurship
Confidential: No
Publisher: Samfundslitteratur
Type: Book chapter
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Exploring the Effects of Contest Mechanisms on Idea Shortlisting in an Open Idea Competition

Abstract:

Picking the most promising from a multitude of crowd-generated ideas challenges organizations that employ open idea competitions. Hence, hosts of such contests often filter submitted ideas into shortlists to help juries selecting the winning ideas. While contest communities and rewards have been conceptually associated with advancing idea development, the effect of IT-enabled contest mechanisms on idea shortlisting lacks empirical assessment. We draw on data from an online idea competition to improve our understanding of determinants for idea shortlisting. We conceptualize and operationalize three contest mechanisms: idea development, community appreciation, and early host appreciation. We find that these contest mechanisms are associated with the likelihood of an idea being shortlisted. Our findings help to better understand what determines idea shortlisting and may also lay the foundation for designing IT-enabled contest mechanisms so that they allow the efficient identification of promising ideas out of large idea sets.

Reference (harvard):
Merz, AB, Seeber, I, Maier, R, Richter, A, Schimpf, R & Füller, J 2016, Exploring the Effects of Contest Mechanisms on Idea Shortlisting in an Open Idea Competition. in Proceedings International Conference on Information Systems (ICIS 2016). AIS Electronic Library.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: AIS Electronic Library
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Formative Reputation: From Being an Organizational Asset to Becoming a Process in The Making

Abstract:

In the last decade, we have witnessed an explosion of emergent web technologies and platforms that have drawn the attention of the academic community, as well as of professionals in many sectors. This paper explores the concept of reputation-making with the aim of explaining how the rise of user-generated content websites has influenced organizational reputation-making practices in the travel sector. The findings are based upon a corpus of data including: a field study at the offices of the largest travel user-generated website, TripAdvisor and an adaptation of virtual ethnography called ‘netnography’. In so doing, key insights are generated to inform organizational reputation-making. The paper concludes with the assertion that if we aim to understand the phenomenon of reputation-making, we have to develop a more nuanced and sophisticated way to conceptualize its formativeness. It is suggested that this extends beyond snap shot assessments or post hoc crisis management to an ongoing maintenance of the emergent and processual nature of reputation across the off-line and online spaces.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


How to Succeed with Multichannel Management:

Abstract:

Citizens’ use of e-government channels is considered key to achieving savings from the digitization of the public sector. Channel choice studies have found that citizens use multiple channels in a service encounter and e-government channels supplement, rather than replace traditional channels. This interplay between traditional and e-government channels remains to be explained. There is also a lack of empirical knowledge of how government organizations can apply findings from user studies and migrate citizens online while simultaneously reducing traffic through traditional channels. Therefore the authors present a detailed longitudinal case study of how public authorities collaborated to create a multichannel strategy for a mandatory online self-service application for single parents. After the strategy was carried out there was an increase in the use of the application and a substantial reduction in calls. The authors offer contributions to the channel choice literature and recommendations on multichannel management to practitioners.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Identifying and Quantifying Cultural Factors That Matter to the IT Workforce: An Approach Based on Automated Content Analysis

Abstract:

Organizational culture represents a key success factor in highly competitive environments, such as, the IT sector. Thus, IT companies need to understand what makes up a culture that fosters employee performance. While existing research typically uses self-report questionnaires to study the relation of culture and the success of companies, the validity of this approach is often discussed and researchers call for new ways of studying culture. Therefore, our research goal is to present an alternative approach to culture analysis for examining which cultural factors matter to the IT workforce. Our study builds on 112,610 online reviews of Fortune 500 IT companies collected from Glassdoor, an online platform on which current and former employees can anonymously review companies and their management. We perform an automated content analysis to identify cultural factors that employees emphasize in their reviews. Through a regression analysis on numerical employee satisfaction ratings, we find that a culture of learning and performance orientation contributes to employee motivation, while a culture of assertiveness and gender inegalitarianism has a strong negative influence on employees’ satisfaction in the IT workforce. Future research can apply our approach as an alternative method to quantifying culture and its impact on other variables.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Innovation barriers originating from the differing logics of network actors:

Abstract:

The recent IMP and innovation network research has highlighted that diverse aspects of actors' heterogeneity such as differing goals, knowledge bases, capabilities and competences, perceptions, power, position, and culture play a role in the development of collaborative innovation. The heterogeneity can originate also from the differences in the priorities, interests, and interactional goals of companies (and other organizations) that are labelled as “logics” of innovating firms. Since the different organizations' logics set the structural conditions for innovation and cause both positive and negative consequences, such as innovation barriers, it is important to capture how logics are interconnected and how certain organizations influence the conditions of others. we lack understanding of how the diversity challenges innovating in innovation networks and systems by setting innovation barriers. Hence, we will examine innovation barriers originating from the diversity and heterogeneity in an innovation network/system. We draw on a single and extensive multi-actor case study on the national nanoceramics innovation system in Argentina. We will identify innovation barriers at intrafirm/organization, inter-organizational and ecosystem levels. Our results advance knowledge on the diversity of barriers in collaborative innovation and commercializing science and how they relate to the different actors: a body of knowledge that is increasingly discussed among IMP stream.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Jumping on the Blockchain Bandwagon: Lessons of the Past and Outlook to the Future

Abstract:

The panel focuses on blockchain, the technology behind Bitcoin and a topic that has drawn much attention recently in business and academic circles alike. The blockchain is a distributed immutable digital record system that is shared among many independent parties and can be updated only by their consensus. The implications of establishing such record systems are still beyond grasp. Nowadays, we have to trust others humans with constructing and maintaining key records that virtually define the resources at our disposal. This could become unnecessary when we have an option to rely on unbiased and incorruptible blockchain-based digital agents. Overall, if the blockchain lives up to its potential, it can provide a decentralized information infrastructure in which no one is in full control, no one has absolute power, and no one can distort past or current records. Subsequently, the panel explores blockchain related challenges and opportunities from the IS research perspective.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Mit Social-Media-Stimmungen Börsenkursbewegungen vorhersagen

Reference (harvard):

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Communication
Language: German
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Networked Individualism Towards productive work practices with IT-Knowledge artefacts


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


On Intertext in Chemotherapy: An Ethnography of Text in Medical Practice

Abstract:

Building on literary theory and data from a field study of text in chemotherapy, this article introduces the concept of intertext and the associated concepts of corpus and intertextuality to CSCW. It shows that the ensemble of documents used and produced in practice can be said to form a corpus of written texts. On the basis of the corpus, or subsections thereof, the actors in cooperative work create intertext between relevant (complementary) texts in a particular situation, for a particular purpose. The intertext of a particular situation can be constituted by several kinds of intertextuality, including the complementary type, the intratextual type and the mediated type. In this manner the article aims to systematically conceptualise cooperative actors’ engagement with text in text-laden practices. The approach is arguably novel and beneficial to CSCW. The article also contributes with a discussion of computer enabling the activity of creating intertext. This is a key concern for cooperative work as intertext is central to text-centric work practices such as healthcare.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Participative knowledge management to empower manufacturing workers

Abstract:

Due to the rapid technologic change, we see the role of manufacturing workers continuously changing: the increasing automation of manufacturing processes has reduced the amount of manual work, whereas the increasing complexity of manufacturing systems requires workers to build-up broader and deeper skills. In this paper, the authors suggest a participative knowledge management approach to empower manufacturing workers. Starting from a comprehensive empirical analysis of the existing work practices in a manufacturing company, the authors have developed and validated a knowledge management system prototype. The prototype is aimed for training, problem solving, and facilitating the discovery, acquisition, and sharing of manufacturing knowledge. The conducted evaluation of the prototype indicates that workers' skills and level of work satisfaction will increase since the knowledge management system allows faster problem solving by finding better solutions for observed defects.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Persuasiveness, Personalization & Productive Workplace Practices with IT-Knowledge Artefacts

Abstract:

The workplace is getting increasingly globalized, virtualized and networked. At the same time, work itself has become discrete, autonomous and complex. In a fast changing world, the individual knowledge worker and his interactions becomes the new locus of value creation. Management promote – not dictate - lateral technologies to enable interaction among peers – the core of knowledge creation. To target productive behavior the knowledge professional appropriate these technologies building individualized IT-knowledge artefacts. This practice leads to several dilemmas in enterprisewide knowledge work. We see a possible way forward for improving workplace practices with IT-knowledge artefact based applications, by combining new insight of how different personality traits prefer different knowledge sharing processes with new insight on personalizing persuasive technology. We explore new research and argument for further research in an attempt to solve the dilemmas in the networked enterprise.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Relationer skaber foramdring

Reference (harvard):
Pries-Heje, J, Eghave, YS & Pries-Heje, L 2016, Relationer skaber foramdring. in P Hagedorn-Rasmussen, J Pries-Heje, K Bødker, S Elsborg & J Damm Scheuer (eds), Robust organisationsforandring: Design og implementering i orkanens øje. 1 edn, Samfundslitteratur, Frederiksberg, pp. 147-166.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: Samfundslitteratur
Type: Book chapter
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Social Media Management Strategies for Organizational Impression Management and their Effect on Public Perception

Abstract:

With the growing importance of social media, companies increasingly rely on social media management tools to analyze social media activities and to professionalize their social media engagement. In this study, we evaluate how social media management tools, as part of an overarching social media strategy, help companies to positively influence the public perception among social media users. A mixed methods approach is applied, where we quantitatively analyze 15 million user-generated Twitter messages containing information about 45 large global companies highly active on Twitter, as well as almost 160 thousand corresponding messages sent from these companies via their corporate Twitter accounts. Additionally, we conducted interviews with six social media experts to gain complementary insights. By these means, we are able to identify significant differences between different social media management strategies and measure the corresponding effects on the public perception.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Accepted/In press

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Sociotechnical design of mHealth applications for chronic diseases

Reference (harvard):
Barricelli, BR, Valtolina, S & Abdelnour-Nocera, J 2016, Sociotechnical design of mHealth applications for chronic diseases. in Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct. Association for Computing Machinery, pp. 1097-1100. https://doi.org/10.1145/2957265.2965009

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Sociotechnical practices and complexity: Studying working in the Cloud


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Special issue on social media networks in business


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Editorial
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

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Successful Innovation in Tele-Care: Continuous Cocreation and Situated Re-Innovation

Abstract:

Successful IT-enabled innovation is often attributed to benefit realization. However, often the results of the innovations are disappointing. Reason for this is argued to be a divide between development of the technological solution, and the organizational implementation and change that should ensure realization of the planned benefits. To handle this dilemma, it is advised to strengthen the management of the realization project accepting technology development and organizational change as entangled. Information technology is thus best described as a socio-material construct having the technical and the social inextricable linked. This paper challenges the belief in an inherent divide by suggesting integration of the technological and organizational development in the pilot-phase as well as subsequent phases through co-creation and situated re-innovation. With reference to a case on telecare this paper elaborates on co-creation and situated re-innovation and illustrates how this can be organized in practice.

Reference (harvard):
Nicolajsen, HW, Tjørnehøj, G, Lundin, J (ed.) & Lundh Snis, U (ed.) 2016, Successful Innovation in Tele-Care: Continuous Cocreation and Situated Re-Innovation. in J Lundin & U Lundh Snis (eds), Proceedings of the 39th Information Systems Research Seminar in Scandinavia (IRIS 39) - Ljungskile, Sverige. Information Systems Research Seminar in Scandinavia, Ljungskile, Sweden, 07/08/2016.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

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Text Mining for Information Systems Researchers: An Annotated Topic Modeling Tutorial

Abstract:

t is estimated that more than 80 percent of today’s data is stored in unstructured form (e.g., text, audio, image, video);and much of it is expressed in rich and ambiguous natural language. Traditionally, the analysis of natural languagehas prompted the use of qualitative data analysis approaches, such as manual coding. Yet, the size of text data setsobtained from the Internet makes manual analysis virtually impossible. In this tutorial, we discuss the challengesencountered when applying automated text-mining techniques in information systems research. In particular, weshowcase the use of probabilistic topic modeling via Latent Dirichlet Allocation, an unsupervised text miningtechnique, in combination with a LASSO multinomial logistic regression to explain user satisfaction with an IT artifactby automatically analyzing more than 12,000 online customer reviews. For fellow information systems researchers,this tutorial provides some guidance for conducting text mining studies on their own and for evaluating the quality ofothers.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The “Case to Theory Transformation Method” for Building Indigenous MIS Theory

Reference (harvard):

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference abstract for conference
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The blessing of giving: Knowledge sharing and knowledge seeking in Enterprise Social Networks


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Cage is in The Code: The Role of Code in Institutionalisation

Reference (harvard):
Ingram Bogusz, C & Andersen, JV 2016, 'The Cage is in The Code: The Role of Code in Institutionalisation', Paper presented at Ratio Colloquium for Young Social Scientists. , Stockholm, Sweden, 13/08/2016.

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Paper
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Challenges of Designing Digital Services for Multiple Mobile Platforms

Abstract:

The value of digital services is increasingly recognized by owners of digital platforms. These services have central role in building and sustaining the business of the digital platform. In order to sustain the design of digital services, owners of digital platforms encourage third-party developers to tap into and join the digital ecosystem. However, while there is an emerging literature on designing digital services, little empirical evidence exists about challenges faced by third-party developers while designing digital services, and in particular for multiple mobile platforms. Drawing on a multiple case study of three mobile application development firms from Sweden, Denmark and Norway, we synthesize the digital service design taxonomy to understand the challenges faced by third-party developers. Our study identifies a set of challenges in four different levels: user level, platform level, distribution level and ecosystem level. The identified challenges are then illustrated by different design dimensions. For each challenge, we identified set of factors and classified them under three objectives: business, interaction and technology. In doing this, our research extends and complements existing digital service literature and contributes new knowledge about the design of digital services.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


The Many Faces of Computational Artifacts

Abstract:

Building on data from fieldwork at a medical department, this paper focuses on the varied nature of computational artifacts in practice. It shows that medical practice relies on multiple heterogeneous computational artifacts that form complex constellations. In the hospital studied the computational artifacts are both coordinative, image-generating, and intended for the control of nuclear-physical and chemical processes. Furthermore, the paper entails a critique of the notion of ‘computer support’, for not capturing the diverse constitutive powers of computer technology; its types if you will. The paper is a step towards establishing a lexicon of computational artifacts in practice. It is a call for a wider effort to systematically conceptualise the multiple and specifiable ways in which computational artifacts may be part of work activities. This is for the benefit of design and our understanding of work practice.

Reference (harvard):
Christensen, LR & Harper, R 2016, The Many Faces of Computational Artifacts. in COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy. Springer Science+Business Media, pp. 93-106. https://doi.org/10.1007/978-3-319-33464-6_6

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: Springer Science+Business Media
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

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The Potential of Workshops vs Blogs for User Involvement in Service Innovation

Abstract:

This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of users and employees) in a library. The authors' study shows that the blog is efficient in giving the users voice whereas the mixed workshop method (involving users and employees) is particularly efficient at qualifying and further developing ideas. The findings suggest that methods for involving users in ideation should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

Abstract:

Deriving value from structured data is now commonplace. The value of unstructured textual data, however, remains mostly untapped and often unrecognized. This article describes the text analytics journeys of three organizations in the customer service management area. Based on their experiences, we provide four lessons that can guide other organizations as they embark on their text analytics journeys.

Reference (harvard):

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Warm experts in the age of mandatory e-government:

Abstract:

Citizens’ adoption of e-government channels has been the focus of both academic studies and public policy for over a decade. Current efforts seek to reduce citizens’ interaction with caseworkers through traditional channels in favor of increased use of e-government self-service channels. To increase adoption rates and reduce the costs of public administration, the Danish e-government strategy has made e-government self-service channels mandatory thereby attempting to turn citizens into their own caseworkers. The channel choice branch of e-government studies how citizens and businesses choose interaction channels in a public service encounter. Until now, studies of citizens’ channel choice have taken place at the level of the individual and ignored the influence of group processes. Moreover, although the importance of digital literacy has been widely recognized in relation to citizen channel choice and e-government adoption, citizens’ knowledge of public administration and administrative processes has received less attention. To cover this gap, we conducted a qualitative study of how citizen-to-citizen interaction influences channel choice in public service encounters, and how citizens share advice for seeking public benefits. The study entailed five focus group discussions and nine follow-up individual semi-structured interviews with Danish single parents who receive public benefits. We employ domestication theory and the concept of ‘the warm expert’ to inform our analysis. Our findings show that the interaction and advice sharing among citizens extends beyond the choice of channels and also covers how the selected channels are used and evaluated. In addition to helping each other with how to use e-government self-service channels, citizens also share practices for negotiating with public authorities. This negotiation requires the use of traditional channels and concerns areas such as increasing the likelihood of being granted benefits and ways of getting around the mandatory requirement for e-government self-service channels. Based on our findings we present contributions to the channel choice field and offer suggestions for how to expand and update a previous channel choice process model.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Why do they keep calling? Single parents’ Domestication of mandatory e-government self-service channels

Abstract:

The Danish Digitization strategy 2011-2015 made e-government channels mandatory within multiple areas, including public benefits. Although most Danes have adopted the e-government channels, many keep using traditional channels. Moreover, some have their own ways of interpreting and using the e-government channels, or getting around the mandatory requirements. This thesis explores citizens’ interactions with public authorities following the deployment of mandatory self-service applications. It presents a mixed-method longitudinal case study of single parents, who interact with public authorities and each other, to claim economic benefits. The thesis positions itself within channel choice studies in the e-government research field. It contributes to this literature by studying citizens’ actual use of e-government and traditional channels in a post-adoption and mandatory setting. It applies Domestication theory, as a theoretical lens, and follows a social constructionist research tradition. As an Industrial PhD project, the thesis offers multiple recommendations for practitioners on how to improve the efficiency of public sector administration. The thesis’ primary recommendation is that public authorities should not only seek to increase the share of citizen-initiated online interactions, but simultaneously strive to reduce the total volume of traffic. Public authorities can pre-empt and reduce traffic by improving the quality and quantity of their mass communication channels based on results from user studies and classification of citizen-initiated requests on traditional channels. The thesis consists of a cover and five papers: Two literature reviews and three research papers. The papers are presented in appendix VI. I advise readers of this thesis to start by reading the papers first.


Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: IT-Universitetet i København
Type: Ph.D. thesis
Category: Research
Language: Danish
Research Area: Technical/natural sciences
Status: Published

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Workshop on mobile healthcare for the self-management of chronic diseases and the empowerment of patients

Reference (harvard):
Tzovaras, D, Valtolina, S, Abdelnour-Nocera, J, Votis, K, Barricelli, BR, Moustakas, K & Kikidis, D 2016, Workshop on mobile healthcare for the self-management of chronic diseases and the empowerment of patients. in Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct. Association for Computing Machinery, pp. 1069-1072. https://doi.org/10.1145/2957265.2965002

Attributes:
Year: 2016
Organizational Unit: Business IT
Confidential: No
Publisher: Association for Computing Machinery
Type: Book chapter
Category: Research
Language: Undefined/Unknown
Research Area: Technical/natural sciences
Status: Published

See it on Pure


“It’s about Business not Politics”: Software Development between Palestinians and Israelis

Abstract:

This paper focuses on the collaboration in an Israeli-Palestinian tech start-up company. We investigate the strategies enacted by the IT developers for managing the political dynamics and making collaboration possible under the highly challenging political conditions. We found that one of the key strategies was explicitly separating the work domain of software development from the domain of politics. We argue that the IT developers manage to collaborate by displacing the political conflict through strategies of non-confrontation instead of engaging in translating conflicting agendas against each other. By insisting on keeping politics outside of the workspace, the IT developers adopt a strategy of keeping the collaboration together by keeping politics and work apart. However, we found that despite the attempts to manage the sub-group dynamics, politics constantly invade the workspace and challenge the collaboration. Significant resources are invested into managing the regimes of differentiated identity cards, permits, and checkpoints, all of which have consequences on the employees’ freedom or restriction of mobility. Thus, we argue that the IT development domain is inseparable from and deeply dependent upon the political domain.

Reference (harvard):
Boulus-Rødje, N, Bjørn, P & Ghazawneh, A 2015, “It’s about Business not Politics”: Software Development between Palestinians and Israelis. in ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway: Part I. Springer, pp. 43-61, European Conference on Computer Supported Cooperative Work, Olso, Norway, 19/09/2015. https://doi.org/10.1007/978-3-319-20499-4_3

Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


A Framework for Rigorously Identifying Research Gaps in Qualitative Literature Reviews

Abstract:

Identifying research gaps is a fundamental goal of literature reviewing. While it is widely acknowledged that literature reviews should identify research gaps, there are no methodological guidelines for how to identify research gaps in qualitative literature reviews ensuring rigor and replicability. Our study addresses this gap and proposes a framework that should help scholars in this endeavor without stifling creativity. To develop the framework we thoroughly analyze the state-of-the-art procedure of identifying research gaps in 40 recent literature reviews using a grounded theory approach. Based on the data, we subsequently derive a framework for identifying research gaps in qualitative literature reviews and demonstrate its application with an example. Our results provide a modus operandi for identifying research gaps, thus enabling scholars to conduct literature reviews more rigorously, effectively, and efficiently in the future.


Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Conference article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


A Paradigmatic Analysis of Digital Application Marketplaces

Abstract:

This paper offers a paradigmatic analysis of digital application marketplaces for advancing information systems research on digital platforms and ecosystems. We refer to the notion of digital application marketplace, colloquially called ‘appstores,’ as a platform component that offers a venue for exchanging applications between developers and end users belonging to a single or multiple ecosystems. Such marketplaces exhibit diversity in features and assumptions, and we propose that examining this diversity, and its ideal types, will help us to further understand the relationship between application marketplaces, platforms, and platform ecosystems. To this end, we generate a typology that distinguishes four kinds of digital application marketplaces: closed, censored, focused, and open marketplaces. The paper also offers implications for actors wishing to make informed decisions about their relationship to a particular digital application marketplace.


Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


A Template for Design Personas:

Abstract:

The persona method is gaining widespread use and support. Many researchers have reported from single cases and from novel domains on how they have used the method. However, the way companies and design groups describe personas has not been the focus of attention. This paper analyses 47 descriptions from 13 companies and compares these to an analysis of recommendations from 11 templates from literature. Furthermore, 28 interviews with Danish practitioners with experience in using personas are analyzed for content on persona descriptions. The study finds that a Danish persona style has developed that is different from the recommendations in the lack of marketing and business related information and the absence of goals as differentiator for personas. Furthermore, the inspiration and knowledge on personas originates from co-workers and seminars and not much from literature. This indicates that the community of practice influences the persona style.


Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Journal article
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


A View of Causation for CSCW: Manipulation and Control in the Material Field of Work.

Abstract:

In this chapter, we attempt to achieve a better understanding of how cooperative work is partly accomplished by virtue of the actors’ manipulation and control of causal relationships central to their material field of work. Previous CSCW studies have not focused extensively on causation in cooperative work (e.g. see Schmidt and Bannon 2013). Consequently, it is a challenge to find a conception of causation appropriate for the study of cooperative work. This chapter addresses this challenge.

Reference (harvard):
Christensen, LR & Bertelsen, OW 2015, A View of Causation for CSCW: Manipulation and Control in the Material Field of Work. in V Wolf, D Randall & K Schmidt (eds), Designing Socially Embedded Technologies in the Real-World. vol. Part II, Springer VS, Computer Supported Cooperative Work Series, pp. 151-169. https://doi.org/10.1007/978-1-4471-6720-4_8

Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher: Springer VS
Type: Book chapter
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


An Empirical Investigation of the Practices and Challenges Specific to International User Studies

Abstract:

In today’s globalized world, it is increasingly important for companies to gain knowledge about international markets and to understand the differences and similarities between international users. As a result, international user studies have become more common. However, they still pose a challenge for most companies. In this paper, we present the results of an empirical investigation of how companies conduct international user studies. We describe the empirical findings in detail, with an emphasis on the practices and challenges that are specific to the process of doing international user studies. Key findings concern where, geographically, companies choose to collect data; the scope and scale of the studies; as well as the preferred data collection methods and employed control mechanisms. Our research shows that strategic/pragmatic considerations, perceived differences in national culture, and concerns about data quality shape and delimit the approach that companies take to international user studies.

Reference (harvard):
Madsen, S, Nielsen, L, Jensen, I & Hautopp, H 2015, An Empirical Investigation of the Practices and Challenges Specific to International User Studies. in Human-Computer Interaction – INTERACT 2015: 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part III. Springer, Lecture Notes in Computer Science, pp. 132-148, The 15th IFIP TC.13 International Conference on Human-Computer Interaction, Bamberg, Germany, 14/09/2015. https://doi.org/10.1007/978-3-319-22698-9_10

Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Building the Foundations and Enterprise Capabilities for Digital Leadership: The Lego Experience

Abstract:

Every enterprise in every industry sooner or later finds itself in the midst of a digitally-intensive business ecosystem with emerging digital platforms, a growing demand for increasingly digital products and services, and constantly connected customers, partners, and employees. For legacy brick-and-mortar companies to be competitively successful in this new dynamic environment, a major organizational transformation for digitalization is needed and critical. While such transformations are not unusual, it is less clear how an enterprise can effectively build the foundations and nurture the path to enterprise digital leadership as they undergo large organizational transformations and position themselves for the future. We define digital leadership for the enterprise as doing the right things for the strategic success of digitalization for the enterprise and its business ecosystem. How does an enterprise develop the internal capabilities for digital leadership in organizational transformation? What are the requisite digitalization moves around products, in marketing, with partners, within the enterprise business areas, and within the IT organization? How do these digitalization moves help enterprises learn new ways of thinking about digital leadership? How does such a vision emanate through the top management team and within all ranks? What are the changes needed in the corporate IT function’s structure and its role as an orchestrator of digital innovation? How does the role of the CIO change? What insights can we provide to CIOs and CXOs in all industries about how to build the foundations for augmenting the enterprise capabilities for digital leadership? This paper seeks to provide such insights for next practices for digital leadership in organizational transformation while drawing on the decade-long digitalization journey and experience of the LEGO Group in Denmark. LEGO made wooden toys when it was started in 1932 – in 2014 it was the No. 2 toy company in the world based on annual sales and No. 1 based on growth and valuation, and it counts leveraging digitalization as one of its core strategic pillars. More...


Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher:
Type: Other contribution
Category: Commissioned
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Channel Choice: A Literature Review

Abstract:

The channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestionsfor future studies.

Reference (harvard):
Østergaard Madsen, C & Kræmmergaard, P 2015, Channel Choice: A Literature Review. in E Tambouris (ed.), 14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 - September 2, 2015, Proceedings. Springer, Lecture Notes in Computer Science, vol. 9248, pp. 3-18. https://doi.org/10.1007/978-3-319-22479-4_1

Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher: Springer
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Co-Configuration in Interaction Work

Abstract:

How to increase knowledge workers productivity is still a puzzle. While knowledge work has become increasingly virtual, collaborative and interactive, we still witness challenges in the area of productivity. We challenge the widespread perception of the causal relationship between high autonomy and high productivity in knowledge work and the fact that configuration and standardization for improving productivity is logical impossible. With a hermeneutical approach we describe and interpret “what is going on” in two different context of interaction knowledge work. Findings suggests that knowledge workers often feel caught in counter-productive practices with technology, due to the autonomous use of Interaction-IT and the challenge of configuring work. We witness different behaviors related to “the autonomy paradox” and we see something interesting happening, when introducing Interaction IT. While configuring work should lower autonomy and negatively influence productivity, we see the opposite. While increased autonomy should increase the productivity, we also see the opposite. We interpret the findings as a balance between autonomy-loss and productivity gain - and as such deliver new insight on the autonomy paradox.

Reference (harvard):
Fischer, LH & Pries-Heje, L 2015, Co-Configuration in Interaction Work. in A Ôörni, N Livari, K Kuutti, H Oinas-Kukkonen & M Rajanen (eds), Proceedings of the 38th Information Systems Research Seminar in Scandinavia (IRIS 38). vol. IRIS 38, #37, Oulu, Finland, 9 - 12 August, Proceedings / Information Systems Research In Scandinavia (IRIS), The 38th Information Systems Research Conference in Scandinavia, Oulu, Finland, 09/08/2015.

Attributes:
Year: 2015
Organizational Unit:
Confidential: No
Publisher:
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure


Co-creating an Online Governance Platform: A Call for Cross-organization Openness in Zambia

Abstract:

The open mode of thinking, acting and being has been associated with liberating, participatory and collaborative arrangements that have prompted us to redefine how research, science, innovation and citizenship are to be conceived. In an era where much is said about the ‘open society’, looking at the interplays between involvement, technology and social good becomes of particular importance and interest. Having employed an action research approach, we examine how technology partakes in enacting openness at the local governance level in a town in Zambia. Our specific interest is in how participants negotiate openness and how these negotiations are transforming when an online platform is introduced as a malleable object in the hands of all stakeholders. The paper concludes by showing how participants have collaboratively co-created an online space where vertical, horizontal and diagonal communication has been genuinely desired, that is, where all possible interactions between government, NGOs, citizens, private and public sector have become possible.

Reference (harvard):
Baka, V 2015, Co-creating an Online Governance Platform: A Call for Cross-organization Openness in Zambia. in Academy of Management Proceedings: Meeting Abstract Supplement., 18145, Academy of Management, Vancouver. https://doi.org/10.5465/AMBPP.2015.18145abstract

Attributes:
Year: 2015
Organizational Unit: Business IT
Confidential: No
Publisher: Academy of Management
Type: Article in proceedings
Category: Research
Language: English
Research Area: Technical/natural sciences
Status: Published

See it on Pure